At a Glance
- Tasks: Capture customer orders and handle calls to ensure satisfaction.
- Company: Join Müller, a family-owned dairy company with a commitment to quality.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, and exclusive discounts.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Be part of a team delivering exceptional customer experiences in a fast-paced environment.
- Qualifications: Strong communication skills and proficiency in Microsoft Word and Excel required.
The predicted salary is between 12 - 15 £ per hour.
City: East Kilbride
Department: Operations & Production
Location: East Kilbride, SCT, GB, G74 4PA
Contract: Permanent
Hours: 27.5 hours per week, 5 over 7 days.
Benefits for the role:
- Competitive salary
- Generous annual bonus
- Life Assurance
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities.
With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family‑owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private‑label dairy products, from yogurts and desserts to butter and flavoured milk.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part‑Time) to join our dedicated team in East Kilbride. As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.
Main Responsibilities:
- Accurately capture customer orders using AS400/SAP systems.
- Maintain trackers and reports with up-to-date information.
- Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
- Follow structured processes and Standard Operating Procedures.
- Collaborate with internal teams to meet customer needs.
- Maintain SOPs, customer data files, and other support documentation.
Key Requirements:
- Strong communication skills, both verbal and written.
- Calmly address customer concerns and complaints.
- Efficient call handling and multitasking abilities.
- Proficiency in Microsoft Word and Excel.
- Logical thinking and problem‑solving skills.
- Excellent organisational and listening abilities.
- Professional awareness of tone and body language.
Ready to make a difference? If you have the skills and experience to thrive in this role, we’d love to hear from you. At Müller, we’re committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don’t meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know - we’re happy to support you.
Part-Time Customer Experience & Order Support employer: Unternehmensgruppe Theo Müller
Müller UK & Ireland is an exceptional employer, offering a supportive and inclusive work culture in East Kilbride, where employees are valued and encouraged to grow. With competitive salaries, generous benefits including a bonus scheme and enhanced family leave, and exclusive access to development opportunities, we empower our team to deliver outstanding customer experiences while enjoying a fulfilling work-life balance.
Contact Details:
Unternehmensgruppe Theo Müller Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Experience & Order Support
✨Tip Number 1
Get to know the company! Research Müller and its values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong verbal and written communication is key for this role, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Müller family. Don’t miss out on this opportunity!
We think you need these skills to ace Part-Time Customer Experience & Order Support
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you're passionate about delivering exceptional customer service. Share any relevant experiences that highlight your enthusiasm and ability to thrive in a fast-paced environment.
Tailor Your Application:Make sure to customise your application to reflect the key requirements mentioned in the job description. Highlight your strong communication skills and any experience with call handling or order processing systems like AS400 or SAP.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us see your organisational skills right from the start!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company there!
How to prepare for a job interview at Unternehmensgruppe Theo Müller
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've delivered it in the past. This will show Müller that you’re passionate about providing outstanding experiences.
✨Familiarise Yourself with the Company
Take some time to research Müller and its products. Knowing their range of dairy offerings and their commitment to quality will help you connect your answers to their values during the interview. It shows you’re genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with handling questions about customer concerns and complaints.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of specific situations where you’ve successfully resolved customer issues or handled difficult calls. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
