Logistics Support Advisor

Müller Milk & Ingredients Distribution (MMID) is the UK’s leading producer and distributor of fresh milk, cream, butter, and dairy ingredients. Operating across extensive logistics and manufacturing networks in the country, MMID delivers over2.6 billion litresof fresh milk annually to more than5,500 locations across Britain.

Our strategically located depots enable us to move milk efficiently from farm to fridge—ensuring freshness, speed, and reliability. MMID is committed tooperational excellence,sustainability, andsupporting British agriculture, making us a trusted partner in the dairy supply chain.

Department

Logistics & Supply Chain & Transport

Location

Normanton, ENG, GB, WF6 1RY

Recruitment

We are recruiting in our Normanton/Leeds Office for a Logistics Support Coordinator.

The purpose of the role is to support the logistics function in clear and accurate reporting of delivery related issues and monitor and track deliveries.

To enable us to monitor Process adherence , compliance management and support for week closures and financial impacts.

• Shift Pattern; 5 day rotating rota, over 7 days per week including weekends and Bank holidays. The start and finish timesvary between 7AM – 6PM , 7 days per week
• Contract Type; Full Time / Temporary
• To own and manage any delivery related queries received and ensure these are recorded and reported accurately
• To track our fleet in order to identify any late deliveries
• Report any lates or failures to the business
• Investigate delivery related queries for discrepancies and damages
• To investigate and process and delivery related credits
• To investigate and manage any customer returns
• Provide customers with proof of delivery
• Provide delivery performance reports to our sites
• Collation and escalation of non-adherences and reporting progress
• Reporting clear target areas for improvement to relevant sites and monitor progress
• To report on stock availabilities by sites daily including shorts and reason
• Isotrac data consolidation and trending
• Central Liaison with CSC on daily performance / adherences
• Ensure that a full suite from the systems is available weekly for the management book
• To manage and log any driver related complaints from the public
• To create and distribute daily and weekly reports to the wider Business

Shift Patterns

• 5 day rotating rota, over 7 days per week including weekends and Bank holidays
• The start and finish timesvary between 7AM – 6PM , 7 days per week

Key Skills & Experience

• Experience in FMCG Logistics operational environment
• Experience in a Transport or delivery office environment
• Experience with delivery related queries such as late , proof delivered or missing deliveries
• Stock and systems background would be preferred but not essential
• Generating information led, effective reports and analysis
• Working to KPI Targets
• Organised and detail orientated
• Highly motivated
• Flexible and open to change
• Pragmatic approach
• Tenacity and ability to influence
• Curious mindset and a will to improve for the wider business, not functions
• Ability to produce relevant and meaningful information from multiple sources
• The role does require some travel to other UK sites so a driving licence is preferred
• Competitive salary, monthly paid
• 33 Days Annual Holiday
• 3% Bonus
• X2 Life Assurance
• Company Pension Scheme
• Access to the Müller Rewards discount scheme offering over 800 discounts online and in-store and the potential to make savings across grocery and clothes shopping, holidays, insurance, gifts and more
• Have pride in what you achieve as a member of a team
• Free onsite secured colleague car parking