At a Glance
- Tasks: Capture customer orders and handle calls to ensure satisfaction.
- Company: Join Müller, a family-owned dairy company with a commitment to quality.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, and exclusive discounts.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Be part of a team delivering exceptional customer experiences in a fast-paced environment.
- Qualifications: Strong communication skills and proficiency in Microsoft Word and Excel required.
The predicted salary is between 20000 - 25000 £ per year.
City: East Kilbride
Department: Operations & Production
Location: East Kilbride, SCT, GB, G74 4PA
Contract: Permanent
Hours: 27.5 hours per week, 5 over 7 days.
Benefits for the role:
- Competitive salary
- Generous annual bonus
- Life Assurance
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities.
With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family‑owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private‑label dairy products, from yogurts and desserts to butter and flavoured milk.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part‑Time) to join our dedicated team in East Kilbride. As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.
Main Responsibilities:
- Accurately capture customer orders using AS400/SAP systems.
- Maintain trackers and reports with up-to-date information.
- Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
- Follow structured processes and Standard Operating Procedures.
- Collaborate with internal teams to meet customer needs.
- Maintain SOPs, customer data files, and other support documentation.
Key Requirements:
- Strong communication skills, both verbal and written.
- Calmly address customer concerns and complaints.
- Efficient call handling and multitasking abilities.
- Proficiency in Microsoft Word and Excel.
- Logical thinking and problem‑solving skills.
- Excellent organisational and listening abilities.
- Professional awareness of tone and body language.
Ready to make a difference? If you have the skills and experience to thrive in this role, we’d love to hear from you. At Müller, we’re committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don’t meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know - we’re happy to support you.
Part-Time Customer Experience & Order Support in East Kilbride employer: Unternehmensgruppe Theo Müller
Müller UK & Ireland is an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With competitive salaries, generous benefits including enhanced family leave and a robust pension scheme, employees in East Kilbride can thrive in a dynamic environment while contributing to the success of a family-owned business dedicated to quality and innovation in the dairy industry.
Contact Details:
Unternehmensgruppe Theo Müller Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Experience & Order Support in East Kilbride
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Müller. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around customer service and problem-solving. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your personality! When you're in the interview, let your enthusiasm shine through. Share examples of how you've delivered great customer service in the past. Remember, they want to see if you'll fit into their team culture as much as your skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your excitement about the role!
We think you need these skills to ace Part-Time Customer Experience & Order Support in East Kilbride
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you're passionate about delivering exceptional customer service. Share any relevant experiences that highlight your enthusiasm and ability to thrive in a fast-paced environment.
Be Clear and Concise:Make sure your application is easy to read. Use clear language and avoid jargon. We want to see your strong communication skills shine through, so keep it straightforward and to the point!
Highlight Relevant Skills:Don’t forget to mention your proficiency in Microsoft Word and Excel, as well as your problem-solving abilities. Tailor your application to reflect how your skills align with the key requirements of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Unternehmensgruppe Theo Müller
✨Know the Company
Before your interview, take some time to research Müller. Understand their products, values, and commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've successfully handled customer concerns in the past. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to think on your feet or resolve issues quickly. Highlighting your logical thinking and problem-solving skills will resonate well with the interviewers, especially in a fast-paced environment.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the company culture. This shows that you're engaged and serious about the position. It’s also a great way to determine if Müller is the right fit for you!
