At a Glance
- Tasks: Deliver exceptional customer service and manage orders in a fast-paced environment.
- Company: Join Müller, a family-owned dairy company committed to quality and innovation.
- Benefits: Enjoy competitive salary, generous bonuses, 25 days holiday, and exclusive discounts.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
- Why this job: Be part of a growing team making a real impact on customer experiences.
- Qualifications: Strong communication skills and proficiency in Microsoft Word and Excel required.
The predicted salary is between 12 - 15 £ per hour.
We’re Hiring: Part‑time Customer Service Advisor
Location: East Kilbride
Contract: Part‑Time, 5 over 7 days and permanent
Hours: Monday–Friday (40 hours)
Benefits for the role:
- Competitive salary
- Generous annual bonus
- Life Assurance
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Exclusive access to Müller Rewards, offering a variety of online and in‑store discounts and development opportunities
With over 31,000 employees across Europe and a long‑standing commitment to excellence, Müller is a family‑owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private‑label dairy products, from yogurts and desserts to butter and flavoured milk.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part‑Time) to join our dedicated team in East Kilbride. As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.
Main Responsibilities:
- Accurately capture customer orders using AS400/SAP systems.
- Maintain trackers and reports with up‑to‑date information.
- Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
- Follow structured processes and Standard Operating Procedures.
- Collaborate with internal teams to meet customer needs.
- Maintain SOPs, customer data files, and other support documentation.
Key Requirements:
- Strong communication skills, both verbal and written.
- Calmly address customer concerns and complaints.
- Efficient call handling and multitasking abilities.
- Proficiency in Microsoft Word and Excel.
- Logical thinking and problem‑solving skills.
- Excellent organisational and listening abilities.
- Professional awareness of tone and body language.
Ready to make a difference? If you have the skills and experience to thrive in this role, we’d love to hear from you. Apply today and be part of our journey!
Customer Service Advisor (Part-time) in East Kilbride employer: Unternehmensgruppe Theo Müller
At Unternehmensgruppe Theo Müller, we pride ourselves on fostering a supportive and inclusive work environment where every employee can thrive. As an Employee Relations Partner in Severnside, you will benefit from our commitment to professional development, with ample opportunities for training and growth, all while being part of a collaborative team dedicated to upholding the highest standards of employment legislation.
Contact Details:
Unternehmensgruppe Theo Müller Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Part-time) in East Kilbride
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Müller. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about your communication skills and how you can demonstrate your ability to stay calm under pressure. We want to see that you can think on your feet!
✨Tip Number 3
Show off your teamwork skills! Since this role involves collaborating with internal teams, be ready to share examples of how you've worked well with others in the past. Highlight your ability to listen and adapt to different situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor (Part-time) in East Kilbride
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about delivering exceptional experiences to customers.
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Service Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Unternehmensgruppe Theo Müller
✨Know the Company
Before your interview, take some time to research Müller. Understand their products, values, and what makes them a leader in the dairy industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively handled customer concerns or complaints to demonstrate your skills.
✨Prepare for Role-Specific Questions
Expect questions related to customer service scenarios. Think about how you would handle difficult customers or multitask during busy periods. Prepare specific examples that highlight your problem-solving abilities and organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
