At a Glance
- Tasks: Deliver exceptional customer service and handle orders with precision.
- Company: Join Müller, a family-owned dairy business committed to quality and innovation.
- Benefits: Enjoy competitive salary, bonuses, generous holiday, and exclusive discounts.
- Other info: Inclusive workplace welcoming diverse applicants and offering growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 12 - 15 £ per hour.
City: East Kilbride
Department: Operations & Production
Location: East Kilbride, SCT, GB, G74 4PA
Contract: Permanent
Hours: 27.5 hours per week, 5 over 7 days.
Benefits for the role:
- Competitive salary
- Generous annual bonus
- Life Assurance
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities.
With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family‑owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private‑label dairy products, from yogurts and desserts to butter and flavoured milk.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced environment and enjoy working collaboratively? Müller UK & Ireland is looking for a Customer Service Advisor (Part‑Time) to join our dedicated team in East Kilbride. As we continue to grow and aim to be the biggest and best dairy company in the UK and Ireland, we need enthusiastic individuals to help us deliver outstanding customer experiences across the country.
Main Responsibilities:
- Accurately capture customer orders using AS400/SAP systems.
- Maintain trackers and reports with up-to-date information.
- Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
- Follow structured processes and Standard Operating Procedures.
- Collaborate with internal teams to meet customer needs.
- Maintain SOPs, customer data files, and other support documentation.
Key Requirements:
- Strong communication skills, both verbal and written.
- Calmly address customer concerns and complaints.
- Efficient call handling and multitasking abilities.
- Proficiency in Microsoft Word and Excel.
- Logical thinking and problem‑solving skills.
- Excellent organisational and listening abilities.
- Professional awareness of tone and body language.
Ready to make a difference? If you have the skills and experience to thrive in this role, we’d love to hear from you. At Müller, we’re committed to creating an inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and encourage people to apply even if they don’t meet every requirement listed. If you need reasonable adjustments at any stage of the recruitment process, please let us know - we’re happy to support you.
Customer Service Advisor - Part-time employer: Unternehmensgruppe Theo Müller
Müller UK & Ireland is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous bonuses, and a range of benefits including enhanced family leave and exclusive discounts, we foster an environment where our team can thrive. Located in East Kilbride, our commitment to quality and innovation ensures that you will be part of a dynamic team dedicated to delivering exceptional customer service in the dairy industry.
Contact Details:
Unternehmensgruppe Theo Müller Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part-time
✨Tip Number 1
Get to know the company! Research Müller and understand their values, products, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle calls and emails with ease. Try role-playing scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Müller family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Part-time
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you're passionate about delivering exceptional customer service. Share any relevant experiences that highlight your enthusiasm and ability to thrive in a fast-paced environment.
Tailor Your Application:Make sure to customise your application to reflect the key requirements mentioned in the job description. Highlight your strong communication skills and any experience with call handling or using systems like AS400/SAP.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us see your organisational skills right from the start!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company there!
How to prepare for a job interview at Unternehmensgruppe Theo Müller
✨Know the Company
Before your interview, take some time to research Müller. Understand their products, values, and commitment to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've successfully handled customer interactions in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or improved processes. Be ready to discuss these examples, highlighting your logical thinking and ability to stay calm under pressure—qualities that Müller values highly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
