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- Tasks: Lead supply chain operations, from demand forecasting to supplier management and logistics coordination.
- Company: Join Untamed, a fast-growing pet food brand on a mission to innovate the cat food industry.
- Benefits: Enjoy competitive salary, private healthcare, generous leave, and wellness contributions.
- Why this job: Make a real impact in a dynamic startup while working with passionate people.
- Qualifications: 3+ years in supply chain or procurement, strong Excel skills, and experience with international suppliers.
- Other info: Collaborative culture with opportunities for professional growth and fun team events.
The predicted salary is between 40000 - 45000 £ per year.
Reports To: Head of Supply Chain / Deputy Supply Chain Director (acting line manager)
Location: London - 3 days office based (Covent Garden)
Team: Supply Chain Operations
About Us: At Untamed, we are on a mission to build Europe’s biggest cat brand, driving innovation in the $57 billion pet food industry's fastest-growing segment: cats. In just five years, we’ve delivered over 100 million meals to more than 500,000 cats across the UK, proving both product-market fit and scalability. Backed by Europe’s top-performing food-tech and consumer venture investors, our ambitions are bigger than ever.
Role Overview: Responsible for the operational execution of Untamed’s supply chain, from building supply and demand plans through to placing purchase orders, coordinating freight, and ensuring goods land in our 3PL warehouse ready for sale. This is a hands-on role that owns demand forecasting, the full purchasing cycle, supplier relationships, freight coordination, 3PL liaison, and inventory health across both D2C and Retail channels. The role works closely with the operations team on strategic decisions and planning inputs, but is fully accountable for building accurate demand and supply plans, translating those into purchase actions, and ensuring uninterrupted product availability at optimal cost.
Core Responsibilities
- Supply & Demand Planning
- Own and maintain the demand forecast across all channels (D2C and Retail), incorporating historical sales data, trends, seasonality, and promotional activity.
- Collaborate with Growth, Retention, Finance, and the Retail team to capture upcoming promotions, budget changes, NPD launches, and retailer forecasts.
- Build and maintain the supply plan, aligning demand forecasts with supplier production capacity, lead times, and shipping schedules.
- Track and report on forecast accuracy (MAPE at SKU and channel level), identifying root causes of variance and improving methods over time.
- Provide rolling demand and supply visibility to the wider business, flagging risks and opportunities early.
- Purchasing & Order Management
- Own the end-to-end purchase order cycle: creation, placement, confirmation, tracking, and closure.
- Convert demand forecasts into purchasing plans, factoring in lead times, MOQs, production schedules, and shipping windows.
- Manage order amendments, split shipments, and urgent orders when demand shifts or supply disruptions occur.
- Maintain accurate PO records and ensure system data is always correct.
- Proactively flag risks to delivery timelines and propose mitigation actions before they become stock-outs.
- Supplier Relationship Management
- Act as the primary operational contact for all production suppliers (Thailand, Vietnam, and any future origins).
- Manage day-to-day supplier communications: production updates, quality issues, capacity planning, and scheduling.
- Monitor and report on supplier performance (OTD, quality, responsiveness) with structured scorecards.
- Support supplier negotiations including pricing reviews, contract terms, and capacity commitments.
- Identify and evaluate potential new suppliers to reduce single-source risk and improve cost competitiveness.
- Freight & Logistics Coordination
- Coordinate all inbound freight: ocean, air, and road as required.
- Manage freight forwarder relationships, ensuring competitive rates and reliable service.
- Track all shipments from factory gate to 3PL receipt, proactively managing delays.
- Own customs and import documentation, ensuring compliance and avoiding delays/penalties.
- Monitor freight cost per unit and identify opportunities to consolidate or optimise shipping.
- 3PL & Warehouse Liaison
- Act as the day-to-day contact for the 3PL provider on inbound operations: booking deliveries, resolving discrepancies, and ensuring accurate goods-in.
- Monitor inventory accuracy at the 3PL and escalate discrepancies.
- Coordinate with the 3PL on stock movements, quarantine, and any operational issues affecting availability.
- Support 3PL tender processes and transitions as required.
- Inventory Health & Availability
- Own stock availability across all channels, ensuring DOH targets are met by SKU tier.
- Provide weekly stock position reports and flag any lines at risk of stock-out or excess.
- Work with the teams to adjust purchasing plans based on forecast revisions, promotional activity, and retail orders.
- Manage slow-moving and short-dated stock, proposing clearance or reallocation actions.
- Cost Management
- Track landed costs by SKU and identify trends, anomalies, and improvement opportunities.
- Own invoice reconciliation for all procurement and logistics spend, ensuring accuracy against POs and contracts.
- Support quarterly cost reviews with suppliers and freight providers.
- Identify and deliver cost savings opportunities across the purchasing and logistics chain.
- Reporting & Process Improvement
- Maintain and improve operational documentation.
- Deliver weekly operational reports covering: PO status, shipment tracking, stock position, supplier performance, and cost tracking.
- Own and continuously improve purchasing processes, templates, and workflows.
- Support the team with data and analysis for strategic decision-making.
Person Specification
Essential
- 3+ years in a purchasing, procurement, or supply chain operations role, ideally in FMCG or food/pet food.
- Demonstrable experience in demand and supply planning, including building and maintaining forecasts.
- Experience managing international suppliers and understanding of import/customs processes.
- Strong Excel / Google Sheets skills and comfort working with data.
- Experience with freight coordination (ocean and air).
- Proven ability to manage multiple suppliers and POs simultaneously without dropping balls.
- Clear, proactive communicator who escalates early rather than hoping problems resolve.
- Organised and process-driven — builds systems rather than relying on memory.
Desirable
- Experience working with Southeast Asian suppliers (Thailand/Vietnam).
- Familiarity with 3PL operations and warehouse management.
- Experience with subscription/D2C businesses alongside traditional retail.
- Knowledge of pet food or food industry regulatory/compliance requirements.
- Experience with demand planning tools or ERP systems.
Our Offer:
We are offering a salary of £40,000 - £45,000 with flexibility dependent on experience. At Untamed, we don’t just look after cats, we look after the amazing people who make our mission possible. From day one, you’ll have access to an ever-growing list of benefits, including:
- A gorgeous office in the West End stocked with free coffee, tea, soft drinks, snacks and more
- 25 days of Annual Leave (plus your birthday off!) including carry-over days
- A Macbook/PC and all the tech you need to get set up
- Private Healthcare with Dental & Optical Cover
- Pension with employer contributions
- EMI Options Scheme so you can invest in the growth you build
- Generous L&D Opportunities & Budgets to further enhance your skills
- £50 a month wellness budget/gym contribution
- Paid charity days to support causes that matter to you
- Free counselling and coaching through Spill & MoreHappi
- Paid charity days to give back to causes that matter most to you
- 5 working days Peternity Leave to welcome a new pet to your home
- 28 working days sabbatical after 4 years
- Regular socials & team lunches
- Free Untamed subscription for your furry friends
- Opportunity to work in a fast-growing and innovative startup environment
- Collaborative and inclusive company culture
Supply Chain Manager employer: Untamed
Contact Detail:
Untamed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Manager
✨Tip Number 1
Network like a pro! Reach out to people in the supply chain industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Untamed and its mission. Show us that you’re not just another candidate, but someone who genuinely cares about building Europe’s biggest cat brand and has ideas on how to improve our supply chain operations.
✨Tip Number 3
Practice your answers to common supply chain interview questions. Think about your experience with demand forecasting and supplier management, and be ready to share specific examples of how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing us your enthusiasm for the role and keeping you top of mind as we make our decision.
We think you need these skills to ace Supply Chain Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supply Chain Manager role. Highlight relevant experience in demand forecasting, supplier management, and logistics coordination. We want to see how your skills align with our mission at Untamed!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supply chain operations and how you can contribute to our growth. Be sure to mention any specific experiences that relate to the pet food industry or FMCG.
Show Off Your Data Skills: Since this role involves a lot of data analysis, make sure to showcase your Excel or Google Sheets skills. Mention any tools or systems you've used for demand planning or inventory management. We love a numbers-savvy candidate!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Untamed!
How to prepare for a job interview at Untamed
✨Know Your Supply Chain Inside Out
Before the interview, dive deep into the specifics of supply chain management, especially in the FMCG or pet food sectors. Familiarise yourself with demand forecasting techniques and how to manage supplier relationships effectively. This will show that you’re not just a candidate, but someone who understands the nuances of the role.
✨Showcase Your Data Skills
Since strong Excel or Google Sheets skills are essential for this role, prepare to discuss your experience with data analysis. Bring examples of how you've used data to improve supply chain processes or forecast accuracy in previous roles. This will demonstrate your analytical mindset and problem-solving abilities.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific supply chain challenges, like managing stock-outs or coordinating with international suppliers. Think through potential scenarios and have structured responses ready. This will help you convey your proactive approach and organisational skills.
✨Research Untamed’s Mission and Values
Understanding Untamed's mission to build Europe’s biggest cat brand is crucial. Be prepared to discuss how your values align with theirs and how you can contribute to their goals. This shows genuine interest in the company and helps you stand out as a candidate who fits their culture.