At a Glance
- Tasks: Support daily retail operations and enhance customer service in a dynamic team.
- Company: Join Untamed, a fast-growing pet brand on a mission to innovate the pet food industry.
- Benefits: Enjoy a competitive salary, generous leave, wellness budget, and private healthcare.
- Other info: Work in a vibrant office with free snacks and regular team socials.
- Why this job: Be part of a collaborative culture while making a real impact in a growing business.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
Location: London (Hybrid)
About the Job
This is a great opportunity for someone looking to build a career in retail operations and customer service within a growing business. You'll be part of a collaborative team, supporting the day-to-day running of our retail channel. We're looking for someone who is proactive, detail-oriented, and comfortable rolling up their sleeves across a varied workload.
About Us
At Untamed, we are on a mission to become Europe's leading pet brand, driving innovation in the $57 billion pet food industry's fastest-growing segment: cats. Since our launch five years ago, we've delivered over 60 million meals to more than 300,000 cats across the UK, proving our product-market fit and scalability.
What You’ll Do
- Manage day-to-day operational tasks that keep the retail channel running smoothly
- Handle retail communications in a clear, professional, and timely manner
- Process and monitor retail orders, ensuring accuracy and proper follow-through
- Support communication with retail customer contacts and internal teams
- Maintain accurate reporting, trackers, and documentation to support good decision-making
- Work closely with internal teams to resolve issues and uphold service standards
- Support service-related queries and escalations across customer operations
- Assist with process improvements and wider operational projects as needed
What We’re Looking For
- Retail experience - whether this retail operations, customer service, order management, or a similar role
- Strong communication skills and a professional, considered approach
- Excellent organisation and attention to detail
- Comfortable using trackers, spreadsheets, and basic reporting tools
- Able to manage competing priorities accurately in a fast-paced environment
- A collaborative mindset and a genuine willingness to learn
We Offer Big Challenges, Big Growth and Big Perks
We are offering a salary of £30k-£35k dependent on experience. At Untamed, our commitment to health and happiness doesn’t end with cats: we actively invest in the growth and development of the brilliant people who are helping us achieve our mission. From day one, you will have access to our ever-growing list of benefits:
- A gorgeous office in the heart of The Strand stocked with free coffee, tea, soft drinks, snacks and more
- 25 days of Annual Leave (plus your birthday off!) including carry-over days
- A Macbook/PC and all the tech you need to get set up
- Private Healthcare with Dental & Optical Cover
- Pension with employer contributions
- EMI Options Scheme so you can invest in the growth you build
- Generous L&D Opportunities & Budgets to further enhance your skills
- £50 a month wellness budget/gym contribution
- Paid charity days to support causes that matter to you
- Free counselling and coaching through Spill & MoreHappi
- 5 working days Peternity Leave to welcome a new pet to your home
- 28 working days sabbatical after 4 years
- Regular socials & team lunches
- Free Untamed subscription for your furry friends
- Opportunity to work in a fast-growing and innovative startup environment
- Collaborative and inclusive company culture
Retail Customer Service Executive employer: Untamed
Untamed is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture in the heart of London. With generous benefits such as 25 days of annual leave, private healthcare, and a wellness budget, we foster a collaborative environment where team members can thrive and develop their skills. Join us in our mission to revolutionise the pet food industry while enjoying unique perks like Peternity Leave and regular team socials.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Executive
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Untamed, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Untamed!
We think you need these skills to ace Retail Customer Service Executive
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Untamed, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Untamed and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Untamed that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Untamed
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
