Location: London (Hybrid)
About the Job
This is a great opportunity for someone looking to build a career in retail operations and customer service within a growing business. You'll be part of a collaborative team, supporting the day-to-day running of our retail channel.
We're looking for someone who is proactive, detail-oriented, and comfortable rolling up their sleeves across a varied workload.
About Us
At Untamed, we are on a mission to become Europe's leading pet brand, driving innovation in the $57 billion pet food industry's fastest-growing segment: cats. Since our launch five years ago, we've delivered over 60 million meals to more than 300,000 cats across the UK, proving our product-market fit and scalability.
What You’ll Do
Manage day-to-day operational tasks that keep the retail channel running smoothly
Handle retail communications in a clear, professional, and timely manner
Process and monitor retail orders, ensuring accuracy and proper follow-through
Support communication with retail customer contacts and internal teams
Maintain accurate reporting, trackers, and documentation to support good decision-making
Work closely with internal teams to resolve issues and uphold service standards
Support service-related queries and escalations across customer operations
Assist with process improvements and wider operational projects as needed
What We’re Looking For
Retail experience - whether this retail operations, customer service, order management, or a similar role
Strong communication skills and a professional, considered approach
Excellent organisation and attention to detail
Comfortable using trackers, spreadsheets, and basic reporting tools
Able to manage competing priorities accurately in a fast paced environment
A collaborative mindset and a genuine willingness to learn
We Offer Big Challenges, Big Growth and Big Perks
We are offering a salary of £30k-£35k dependent on experience.
At Untamed, our commitment to health and happiness doesn’t end with cats: we actively invest in the growth and development of the brilliant people who are helping us achieve our mission. From day one, you will have access to our ever-growing list of benefits:
A gorgeous office in the heart of The Strand stocked with free coffee, tea, soft drinks, snacks and more
25 days of Annual Leave (plus your birthday off!) including carry-over days
A Macbook/PC and all the tech you need to get set up
Private Healthcare with Dental & Optical Cover
Pension with employer contributions
EMI Options Scheme so you can invest in the growth you build
Generous L&D Opportunities & Budgets to further enhance your skills
£50 a month wellness budget/gym contribution
Paid charity days to support causes that matter to you
Free counselling and coaching through Spill & MoreHappi
5 working days Peternity Leave to welcome a new pet to your home
28 working days sabbatical after 4 years
Regular socials & team lunches
Free Untamed subscription for your furry friends
Opportunity to work in a fast-growing and innovative startup environment
Collaborative and inclusive company culture
