Job Title: Retail Customer Service Executive
Location: London - 3 days office based (Covent Garden)
Team: Retail
About the Job
This is a great opportunity for someone looking to build a career in retail operations and customer service within a growing business. You'll be part of a collaborative team, supporting the day-to-day running of our retail channel.
We're looking for someone who is proactive, detail-oriented, and comfortable rolling up their sleeves across a varied workload.
About Us
At Untamed, we are on a mission to become Europe's leading pet brand, driving innovation in the $57 billion pet food industry's fastest-growing segment: cats. Since our launch five years ago, we've delivered over 60 million meals to more than 300,000 cats across the UK, proving our product‑market fit and scalability.
What You’ll Do
- Manage day-to-day operational tasks that keep the retail channel running smoothly
- Handle retail communications in a clear, professional, and timely manner
- Process and monitor retail orders, ensuring accuracy and proper follow-through
- Support communication with retail customer contacts and internal teams
- Maintain accurate reporting, trackers, and documentation to support good decision-making
- Work closely with internal teams to resolve issues and uphold service standards
- Support service‑related queries and escalations across customer operations
- Assist with process improvements and wider operational projects as needed
What We’re Looking For
- Retail experience – whether this retail operations, customer service, order management, or a similar role
- Strong communication skills and a professional, considered approach
- Excellent organisation and attention to detail
- Comfortable using trackers, spreadsheets, and basic reporting tools
- Able to manage competing priorities accurately in a fast‑paced environment
- A collaborative mindset and a genuine willingness to learn
We Offer Big Challenges, Big Growth and Big Perks
We are offering a salary of £30k-£35k dependent on experience.
- A gorgeous office in the heart of The Strand stocked with free coffee, tea, soft drinks, snacks and more
- 25 days of Annual Leave (plus your birthday off!) including carry‑over days
- A Macbook/PC and all the tech you need to get set up
- Private Healthcare with Dental & Optical Cover
- Pension with employer contributions
- EMI Options Scheme so you can invest in the growth you build
- Generous L&D Opportunities & Budgets to further enhance your skills
- £50 a month wellness budget/gym contribution
- Paid charity days to support causes that matter to you
- Free counselling and coaching through Spill & MoreHappi
- 5 working days Peternity Leave to welcome a new pet to your home
- 28 working days sabbatical after 4 years
- Regular socials & team lunches
- Free Untamed subscription for your furry friends
- Opportunity to work in a fast‑growing and innovative startup environment
- Collaborative and inclusive company culture
Retail Customer Service Executive employer: Untamed | B Corp™
Untamed is an excellent employer for those looking to thrive in a dynamic retail environment. With a central office near Covent Garden, employees benefit from a collaborative work culture and a comprehensive benefits package, including 25 days of leave and training opportunities that foster personal and professional growth. Join us to be part of a passionate team dedicated to delivering exceptional customer experiences in a vibrant startup atmosphere.
