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- Tasks: Manage order processing and ensure smooth retail operations.
- Company: Join Untamed, the UK's fastest growing pet food brand on a mission to delight cats.
- Benefits: Enjoy hybrid work, private healthcare, 25 days leave, and a £1k L&D budget.
- Why this job: Be part of a young, dynamic team disrupting a £50 billion industry with a passion for pets.
- Qualifications: 1+ years experience with TrueCommerce or SAP; organized and ready to roll up your sleeves.
- Other info: Peternity leave, sabbaticals, and discounts on pet products await you!
The predicted salary is between 28000 - 33000 £ per year.
Job Title: Customer Services Executive (Retail Operations)
Location: London with hybrid working
Salary: £28,000-33,000
Job Tyle: Full-Time
Please read full instructions on how to apply down below! Candidates applying through Linkedin Easy Apply, or who have not followed all the instructions, will not be considered.
Please also note, this is NOT a Customer Service role, but rather a Retail Operations role. Please read the job description in full before sharing your application.
About Untamed:
Untamed is the fastest growing pet food brand in the UK redefining how cat owners nourish and care for their pets. Untamed is committed to providing high-quality, nutritious, and ethically sourced food made from all the whole meats cats need to thrive. Untamed is on a mission to delight cats with food that respects their untamed heritage. At Untamed, the ambition is to go international – “cat food” is a £50 billion legacy industry ripe for disruption. We want Untamed to be the most trusted and loved cat brand in Europe.
Untamed was founded in 2019 and led by Marco Pacifici (CEO), Ben Spicer (CMO) and Lenny Cordell. Untamed is a young team, based in London, operating under a hybrid setup.
Role Overview:
Untamed is seeking a Customer Services Operator. As the Customer Services Operator at Untamed, you will work with the Head of Retail to ensure the smooth running of our order and invoice process with retailers.
Key Responsibilities:
- Reviewing & processing of purchase orders through TrueCommerce Web portal
- Transmitting orders internally to warehouse to process
- Ensuring warehouse are meeting SLA by securing booking slots, transmitting ASNs and meeting delivery standards
- Ensuring PODs / EPODs are available and track / challenge shortage reporting
- Tracking and helping to improve customer service levels
- Ensuring Weekly First Time Match rate for pricing
- Creating and reviewing invoices and submitting via EDI
- Using retailers SAP system to track payments and deductions
- Creating and reviewing credit notes
Requirements:
- Experience of working with TrueCommerce and SAP or similar retailer ordering systems
- Minimum 1+ years of experience
- Ability to roll sleeves us and get things done in a fast growing young business
- Organised and diligent
- Passion for animals
Our Offer:
We are offering a competitive compensation package of £28k-£33k, dependent on experience, with opportunities to increase based on performance.
At Untamed, our commitment to health and happiness doesn’t end with cats: we actively invest in our people who are helping to drive our cat food revolution.
From day one, you will have access to our ever-growing list of benefits:
- 💻 MacBook/PC and any other tech you need to get going
- 👩 ⚕️ Private Healthcare (with Dental & Optical Cover)
- 💸 Pension with employer contributions
- 📈 EMI-Approved Options Scheme
- 🏝️ 25 days of annual leave, in addition to bank holidays & your birthday off!
- 📚 £1k annual personal L&D budget as well as regular in-office learning opportunities
- 🏃 ♀️ Monthly Wellness contribution towards your fitness and health
- 🧠 Free Counselling & Mental Health Care through Spill
- 💭 Unlimited professional and personal coaching through MoreHappi
- 🌟 Paid charity days to give back to causes that matter most to you
- 🐾 5 working days Peternity Leave to welcome a new pet to your home
- 🛩️ 28 working days sabbatical every 4 years with Untamed
- 🐈 Huge discounts on all Untamed products for your furry friends
- ☕️ Free coffee, tea, soft drinks and snacks at our office in the heart of Soho
- 💪 Opportunity in being instrumental to our growth at this exciting stage
How To Apply:
Please send your CV and a short paragraph explaining why you are interested in working for Untamed to careers@untamed.com. Please also answer the following question in the body of your email:
Have you used a grocery order processing system before such as TrueCommerce or SAP, and if so, which platform(s)?
We understand that one process does not fit all. Should you need any accommodations or adjustments to any stage of the application or interviews, please let us know the best way we can support you. We will do our best to make our hiring process accessible to you and further implement these accommodations in your everyday working life at Untamed.
Customer Services Executive (Retail Operations) employer: Untamed | B Corp™
Contact Detail:
Untamed | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive (Retail Operations)
✨Tip Number 1
Familiarize yourself with TrueCommerce and SAP, as these are crucial systems for the role. If you have experience with similar platforms, be ready to discuss how that knowledge can transfer to this position.
✨Tip Number 2
Highlight your organizational skills and ability to work in a fast-paced environment. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Tip Number 3
Show your passion for animals during the application process. Research Untamed's mission and values, and be prepared to explain why you want to contribute to their goal of redefining pet nutrition.
✨Tip Number 4
When applying, make sure to follow the instructions carefully. Include the required paragraph about your interest in Untamed and answer the specific question regarding your experience with grocery order processing systems.
We think you need these skills to ace Customer Services Executive (Retail Operations)
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. This position is focused on Retail Operations, not traditional Customer Service, so tailor your application to reflect your understanding of this distinction.
Craft a Compelling Paragraph: In your application email, include a short paragraph explaining why you want to work for Untamed. Highlight your passion for animals and how it aligns with their mission to provide high-quality pet food.
Detail Your Experience: When answering the question about your experience with grocery order processing systems like TrueCommerce or SAP, be specific. Mention the platforms you've used and any relevant tasks you performed that relate to the responsibilities outlined in the job description.
Follow Application Instructions: Ensure you send your CV and the required paragraph to careers@untamed.com. Double-check that you have followed all instructions, as applications submitted through LinkedIn Easy Apply will not be considered.
How to prepare for a job interview at Untamed | B Corp™
✨Understand the Role
Make sure you fully grasp that this position is focused on Retail Operations, not traditional Customer Service. Familiarize yourself with the specific responsibilities listed in the job description, such as processing purchase orders and using TrueCommerce and SAP.
✨Show Your Passion for Animals
Since Untamed is a pet food brand, expressing your passion for animals during the interview can set you apart. Share any relevant experiences or stories that highlight your love for pets and how it aligns with the company's mission.
✨Prepare for Technical Questions
Be ready to discuss your experience with TrueCommerce and SAP or similar systems. Prepare examples of how you've used these platforms in previous roles, focusing on how you ensured smooth order processing and met service level agreements.
✨Ask Insightful Questions
Prepare thoughtful questions about Untamed's growth plans and how the Customer Services Operator role contributes to those goals. This shows your interest in the company and helps you understand how you can make an impact.
