At a Glance
- Tasks: Lead a passionate team and deliver exceptional customer experiences in a vibrant jewellery store.
- Company: UNTAMD, a contemporary jewellery brand celebrating individuality and craftsmanship.
- Benefits: Competitive salary, commission opportunities, generous discounts, and 25 days holiday.
- Other info: Join a collaborative culture with regular social events and a focus on authenticity.
- Why this job: Be a brand ambassador and inspire others while driving sales and creativity.
- Qualifications: 3+ years in retail management, strong leadership, and a passion for jewellery.
The predicted salary is between 25000 - 31200 £ per year.
If you love design, craftsmanship, and meaningful connection, you’re in the right place. UNTAMD is a London-born contemporary jewellery brand that celebrates individuality through timeless and refined design. Our pieces are created to last a lifetime, balancing strength and softness, modernity and emotion.
We are a creative and fast-growing brand driven by authenticity, collaboration, and attention to detail. At UNTAMD, we believe luxury is about experience and connection: how our clients feel, the stories we tell, and the relationships we build. Our values, Be Authentic, Act with Intention, and Celebrate Connection, shape how we design, communicate, and lead.
We are looking for an inspiring Store Manager to lead our London store. You will be an ambassador of UNTAMD, embodying the brand’s spirit and ensuring excellence across every touchpoint. This role combines creativity with commercial focus. You will drive sales performance, nurture a passionate team, and deliver an exceptional customer experience that captures UNTAMD’s distinctive voice and energy.
Key Responsibilities- Leadership and People
- Lead, motivate, and inspire your team to deliver excellence in service and presentation
- Coach and develop team members through regular feedback, goal-setting, and training
- Recruit and onboard talent aligned with UNTAMD’s values and vision
- Create an inclusive, positive, and collaborative store culture
- Set clear objectives and track performance to exceed commercial targets
- Customer Experience
- Lead by example on the shop floor, delivering a warm, personal, and memorable service
- Build and nurture long-term customer relationships through authentic connection and follow-up
- Champion CRM practices to enhance loyalty and retention
- Support in-store events and activations that reflect UNTAMD’s brand story
- Handle customer concerns with empathy, professionalism, and care
- Commercial and Operations
- Achieve and exceed sales goals, conversion, and key KPIs
- Analyse reports to identify business opportunities and implement action plans
- Maintain operational excellence, from cash management to stock accuracy and visual standards
- Manage budgets, payroll, and controllable costs in line with company targets
- Ensure compliance with all health, safety, and security protocols
- Partner with the head office on marketing launches, merchandising, and seasonal initiatives
- Product and Presentation
- Maintain in-depth product knowledge and ensure the team can share it confidently
- Oversee visual merchandising to align with UNTAMD’s brand aesthetic
- Monitor stock levels and replenishment, ensuring accuracy and minimal loss
- Ensure every display and interaction reflects UNTAMD’s design philosophy and attention to detail
- Minimum of three years of experience in store management within jewellery, fashion, or premium retail
- A natural leader with strong communication, coaching, and motivational skills
- Commercially minded with proven results in driving sales and managing KPIs
- Passionate about jewellery, craftsmanship, and storytelling
- Calm under pressure, organised, and detail-oriented
- Warm, approachable, and guided by integrity
- Fluent in English, additional languages are a plus
- Competitive salary and commission opportunity based on store performance
- 25 days holiday
- Birthday day off
- Generous staff, family, and friends discount
- One paid volunteer day each year to support a cause you care about
- Regular social events and brand gatherings
At UNTAMD, we believe in individuality, in jewellery, in style, and in people. We are proud to be an equal opportunities employer, creating a workplace where every voice is valued, and everyone can thrive as their authentic self. If you are ready to lead with purpose, creativity, and confidence, we would love to hear your story.
Store Manager employer: UNTAMD
UNTAMD is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. As a Store Manager in the heart of London, you will enjoy competitive benefits, including a generous holiday allowance, opportunities for personal growth, and a supportive environment that values authenticity and connection. Join us to lead a passionate team and create memorable experiences for our customers while being part of a brand that celebrates individuality and craftsmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like UNTAMD, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like UNTAMD!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at UNTAMD, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at UNTAMD and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show UNTAMD that you’re ready to jump in and contribute right away!
How to prepare for a job interview at UNTAMD
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
