At a Glance
- Tasks: Manage key accounts, build relationships, and drive commercial growth in logistics.
- Company: Join an award-winning logistics leader transforming global trade.
- Benefits: Competitive salary, hybrid working, health care, and career development opportunities.
- Other info: Enjoy a flexible work environment with structured development and recognition programmes.
- Why this job: Make a real impact in logistics while growing your career with a trusted partner.
- Qualifications: Proven experience in Key Account Management or Business Development in freight forwarding.
Home-Based with UK Travel
Join an award-winning logistics leader driving innovation in global trade. Are you a results-driven Key Account Manager with a passion for building strong client relationships? We are looking for a strategic, commercially focused professional to grow high-value accounts, strengthen client partnerships, and deliver exceptional customer experiences.
Unsworth is an internationally recognised, multi award-winning logistics company, delivering best-in-class supply chain solutions powered by innovative digital tools. Our industry-leading online portal gives clients real-time visibility and full control over their global logistics operations.
Proactively manage and grow your client portfolio by delivering exceptional service, ensuring high-quality outcomes, and identifying opportunities to expand account value. Position Unsworth as a trusted long-term partner to strengthen loyalty and improve retention.
Drive commercial growth by planning client engagement, touchpoints, and communication schedules that strengthen relationships, unlock additional revenue opportunities, and support sustainable long-term growth.
- Nurture and grow relationships with key accounts, ensuring their needs are met and exceeded.
- Develop and execute strategic account plans to drive revenue growth and maximize profitability.
- Utilize the CargoWise CRM system effectively for tracking, monitoring, reporting, and strategically planning business opportunities.
- Oversee data integrity and promptly alert operations managers to any discrepancies.
- Ensure accurate client data management in CargoWise, consistently updating information, and promptly responding to critical changes, such as identifying and addressing at-risk clients.
- Set communication schedules and touchpoints for client accounts, with minimum expectations of one client meeting per month and quarterly business reviews.
- Resolve customer issues and complaints promptly to maintain trust and satisfaction.
- Maintain the revenue and gross profit of each account, actively pursuing additional revenue stream opportunities.
- Monitor commercial performance using key metrics and reporting tools.
- Understand the value drivers of the business and identify profitable commercial opportunities to grow revenue and market share.
- Represent the company at external events such as networking events, conferences and exhibitions to enhance and strengthen the company’s profile and optimise all business development opportunities.
A successful and proven track record in a Key Account Management role or Business Development role within a freight forwarding company is essential. Experience in building relationships both externally and internally. Strong organisation and time management skills to manage multiple accounts. A solid understanding of customer supply chains, particularly within the food sector, is desirable. Excellent technical skills, with the confidence to promote and demonstrate our digital supply chain management solution. Strong strategic thinking skills with the ability to plan long term business growth with top clients. Outstanding analytical skills with ability to conduct client data review and communicate to the customer the value of our offerings both strategically and financially.
Competitive salary and comprehensive benefits package:
- Hybrid working model with flexibility.
- Structured development programme with genuine career progression.
- Health Care Plan, Life Assurance.
- Enhanced holiday allowance.
- Cycle to work scheme, Gym and lifestyle discounts.
- Mentoring and recognition programmes.
Key Account Manager -Service (Permanent) employer: UNSWORTH
Unsworth is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a competitive salary and comprehensive benefits package, our team members enjoy the opportunity to take ownership of their roles while working in a forward-thinking environment that embraces technology and innovation. Located near Grangemouth, Scotland, we provide a unique chance to be part of a leading independent freight forwarder, where your contributions directly impact our success and the satisfaction of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager -Service (Permanent)
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like UNSWORTH and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at UNSWORTH!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like UNSWORTH keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Key Account Manager -Service (Permanent)
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to UNSWORTH:This is your chance to really connect with the team at UNSWORTH. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at UNSWORTH
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with UNSWORTH.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show UNSWORTH that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at UNSWORTH. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
