At a Glance
- Tasks: Manage shipments from booking to delivery while ensuring exceptional customer service.
- Company: Join Unsworth, an award-winning logistics company with a focus on innovation.
- Benefits: Enjoy competitive salary, healthcare, enhanced holidays, and gym discounts.
- Other info: Opportunities for career progression in a modern, tech-driven workplace.
- Why this job: Make a real impact in a fast-paced environment and build strong relationships.
- Qualifications: Experience in freight forwarding and excellent customer service skills required.
The predicted salary is between 27000 - 33000 £ per year.
Location: Grangemouth area, Scotland
Salary: Competitive + Comprehensive Benefits Package
Join an Award-Winning Logistics Company
Do you have a background in Freight Forwarding looking for your next challenge? At Unsworth, we're one of the UK's leading independent freight forwarders, combining industry expertise with innovative technology to help businesses manage complex global supply chains. As our Scottish operation continues to grow, we're looking for a Freight Forwarding Operator to join our Operations team. This is an opportunity to take ownership of shipments from start to finish, build strong customer relationships and become part of a collaborative business that genuinely invests in its people and their development.
The Role
Reporting to the Branch Manager, you'll manage import and export shipments from booking through to final delivery, ensuring every shipment is handled efficiently, compliantly and with exceptional customer service. You'll work with customers, overseas agents, shipping lines, hauliers, customs authorities and internal teams to keep shipments moving efficiently, resolve challenges proactively and deliver an outstanding customer experience.
Key Responsibilities
- Managing import and export shipments from booking through to final delivery.
- Coordinating with customers, overseas agents, shipping lines, hauliers and suppliers.
- Monitoring shipment progress and proactively resolving operational issues.
- Delivering great customer service to our customer base.
- Preparing and managing shipping documentation and customs requirements.
- Planning UK transport and final deliveries.
- Maintaining accurate shipment records and milestones within CargoWise.
- Completing job costing, supplier cost verification and invoicing.
- Providing proactive customer updates and delivering exceptional customer service.
- Ensuring customer SOPs, compliance requirements and service standards are consistently met.
- Building strong relationships with customers, suppliers and logistics partners.
About You
We're looking for someone who thrives in a fast-paced freight forwarding environment and enjoys delivering excellent service. You'll have:
- Experience working in freight forwarding.
- Strong understanding of sea freight import and export operations.
- Strong customer service and relationship-building skills.
- Excellent organisational skills with the ability to manage multiple priorities.
- High attention to detail and a proactive approach to problem solving.
- Strong communication skills and the ability to work collaboratively with customers, suppliers and colleagues.
Whats On Offer
At Unsworth, we're committed to helping our people succeed. Alongside a competitive salary, you'll benefit from:
- Healthcare Plan
- Employee Assistance Programme
- Enhanced holiday entitlement
- Cycle to Work Scheme
- Gym and lifestyle discounts
- Loyalty and recognition rewards
- Award-winning training and development
- Genuine career progression opportunities within a growing international business.
- A modern, technology-driven working environment.
Apply Now
If you're ready to join a growing, forward-thinking logistics business where you can make a real impact, we'd love to hear from you. Apply now and become part of the Unsworth team.
Freight Forwarding Operator in Falkirk employer: UNSWORTH
Unsworth is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a competitive salary and comprehensive benefits package, our team members enjoy the opportunity to take ownership of their roles while working in a forward-thinking environment that embraces technology and innovation. Located near Grangemouth, Scotland, we provide a unique chance to be part of a leading independent freight forwarder, where your contributions directly impact our success and the satisfaction of our customers.
