At a Glance
- Tasks: Lead your branch team to deliver exceptional customer experiences and achieve business goals.
- Company: Join Nationwide, a purpose-driven mutual that prioritises customers over profits.
- Benefits: Enjoy competitive pay, 25 days holiday, private medical insurance, and career development.
- Other info: Part-time role with flexible hours and a supportive training pathway.
- Why this job: Make a meaningful impact in your community while growing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
You'll be responsible for making sure the customer experience in your branch is the best on the high street.
Your leadership skills and keen commercial mind will get the best results from your team., What you'll be doing Working on the branch floor alongside your team, you'll make sure they are fully trained and performing at their best.
You'll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services.
You'll also be responsible for creating and implementing your branches business plan.
Our branches are always busy, so you'll have to be organised and able to work quickly while still giving the best service.
You'll have the support of your management team to help with training and guidance.
You'll also need to be able to use our computer systems and processes.
But don't worry, we'll train you to do that.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
As a minimum requirement you'll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top notch customer service and creating positive outcomes.
You will have experience of managing people and working in a busy retail environment.
Leading by example; with a commercial understanding and knowledge of financial regulations and processes.
You will be able to monitor and explore branch activity to spot opportunities and make your customers better off.
By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever-changing requests.
It would be nice if you also had previous experience as a branch manager in a retail environment.
As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us.
We challenge the financial sector status quo.
We don't see customers as the engine of our own profit.
We share our profits with them and put their needs first.
Always there when they need us.
Supporting them and their lives.
If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.
At Nationwide, you are challenged to grow and rewarded for doing so.
Valued.
Recognised.
Inspired to be your best.
As a community we want our working lives to count.
As a team, we celebrate what we achieve.
As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven.
Uncompromisingly customer.
Unstoppably Nationwide.
We need a Branch Manager for our branch in Crawley, West Sussex.
This role is a 6-month Fixed Term Contract working part-time, 14 hours per week, Thursday & Friday.
If this role is advertised as part time the salary will be pro rata.
You'll need to be within a 45-minute commute of the branch you're applying to work in, and here's the good news.
Whilst major banks continue to close branches, we're keeping ours open.
Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches.
So, if the location you're considering is outside the 45 minutes then please check our vacancies that are closer to you.
Our training will be based virtually in branch.
Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us.
With this in mind, within those first few weeks, we ask that no holiday is taken.
- The extras you'll get
- There are all sorts of employee benefits available at Nationwide, including:
- 25 days holiday pro rata
- Access to private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our salary sacrifice scheme
- Life assurance to provide peace of mind for you and your loved ones in the event of your death.
- Wellhub - access to a range of free and paid options for health and wellness
- Up to 2 days of paid volunteering a year
- #J-18808-Ljbffr
Branch Manager in Crawley employer: Unstoppably Nationwide
Nationwide is an exceptional employer, offering a supportive and dynamic work environment in Edgware, Greater London. With a strong commitment to employee growth, comprehensive training pathways, and a focus on customer-first behaviours, we empower our Branch Managers to lead their teams effectively while enjoying a range of benefits including private medical insurance, a competitive pension, and opportunities for volunteering. Join us in making a meaningful impact in the community as part of the UK's largest network of branches, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Crawley
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Unstoppably Nationwide often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Unstoppably Nationwide.
We think you need these skills to ace Branch Manager in Crawley
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Unstoppably Nationwide and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Unstoppably Nationwide. A little light-heartedness can go a long way!
How to prepare for a job interview at Unstoppably Nationwide
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
