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- Tasks: Help users with domain issues and provide support across various channels.
- Company: Join Unstoppable Domains, a pioneering startup in the blockchain domain space.
- Benefits: Enjoy remote work, flexible hours, paid time off, and wellness days.
- Why this job: Shape the future of the global domain industry while growing your skills in a dynamic environment.
- Qualifications: 2-4 years in customer support, with a passion for blockchain technologies.
- Other info: Opportunity to make a real impact in an early-stage startup.
The predicted salary is between 24000 - 28440 £ per year.
We seek an experienced Customer Support Representative to join our remote global support team. Ideal candidates will have 2-4 years of Customer Support experience, at least 1 year of experience with a registrar or related domain business, and have a demonstrated interest in blockchain technologies. Startup experience is also a plus.
In this role, you will:
- Deliver timely, empathetic support across multiple channels
- Assist customers with Domain Registration, DNS Settings, Transfer, and Resolution issues
- Guide users in setting up and managing their Blockchain Domains and Digital Wallets
- Write professional end-user documentation
- Collaborate cross-functionally to improve Support Tools, Documentation, and Processes
- Handle Domain Abuse Cases
- Stay current on the developments and changes happening within the Domain space
- Assist with partner domain launches, partner domain protections, and distributions
Requirements
- Excellent written and verbal communication skills in English
- Proven ability to troubleshoot domain lifecycle issues (DNS, WHOIS, ICANN policies)
- Strong technical aptitude and curiosity about Web3/Blockchain
- Comfortable using support platforms like Zendesk, Intercom, or Freshdesk
- Flexible schedule for occasional weekend or on-call coverage
Nice to Have
- Experience supporting Blockchain Products, Crypto Wallets, or dApps
- 1+ year of experience in a Domain registrar, hosting provider, or similar role
- Familiarity with Decentralized Domains
- Video editing/Animation skills
Benefits
- Competitive salary between $30 and $35 USD per hour
- Fully remote team and flexible work hours
- Paid time off, wellness days, retirement accounts, and parental leave
- Early-stage startup culture with the ability to make an impact and grow with the organization
In this role you will be uniquely positioned to shape the future of the global domain industry!
Customer Support Representative employer: Unstoppable Domains
Contact Detail:
Unstoppable Domains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with blockchain technologies and domain management. Understanding the basics of DNS, WHOIS, and ICANN policies will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Showcase your customer support experience by preparing examples of how you've successfully resolved complex issues in previous roles. Highlight any specific instances where you assisted customers with domain-related queries.
✨Tip Number 3
Research Unstoppable Domains and their products thoroughly. Being knowledgeable about their services and recent developments in the domain space will demonstrate your genuine interest and enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of Unstoppable Domains on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, especially any roles related to domain registration or blockchain technologies. Use keywords from the job description to catch the recruiter's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your interest in blockchain technologies. Mention specific experiences that demonstrate your ability to troubleshoot domain issues and provide empathetic support.
Showcase Technical Skills: In your application, emphasise your technical aptitude and familiarity with support platforms like Zendesk or Intercom. If you have experience with blockchain products or decentralized domains, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer support role.
How to prepare for a job interview at Unstoppable Domains
✨Show Your Customer Support Experience
Make sure to highlight your previous customer support roles, especially any experience related to domain registration or blockchain technologies. Be ready to discuss specific situations where you successfully resolved customer issues.
✨Demonstrate Technical Aptitude
Since the role requires a strong technical understanding of DNS, WHOIS, and ICANN policies, prepare to discuss your familiarity with these concepts. You might even want to brush up on recent developments in the blockchain space to show your enthusiasm.
✨Practice Empathetic Communication
Empathy is key in customer support. During the interview, practice responding to hypothetical customer scenarios with understanding and patience. This will showcase your ability to connect with users and provide excellent support.
✨Familiarise Yourself with Support Tools
If you have experience with platforms like Zendesk, Intercom, or Freshdesk, be prepared to discuss how you've used them in past roles. If not, consider doing a bit of research on these tools to demonstrate your willingness to learn.
