Account Manager - Dutch/English bilingual (TikTok Shop / Social Commerce) in Slough

Location: Either Glasgow, UK (hybrid); London, UK (hybrid); Berlin or Munich, Germany (hybrid). Hybrid is 3 days in office and 2 days WFH per week. Remote working from other EU countries may be considered for candidates with a 2+ years of relevant experience in TikTok Shop (agency or brand).

Note: must be bilingual in both Dutch (native language) and English (fluent, both spoken and written).

About Us: At Unsociable, we specialize in making it ridiculously easy for brands to sell on TikTok Shop by creating exciting & engaging online experiences that convert content consumers into customers.

We are Unstoppable – we never let setbacks set us back. We strive to be the best in the business with relentless enthusiasm and maximise the effort we put into our work, driving daily incremental improvement and focusing on the next goal.

We are Unafraid – we like challenging the status quo, and we don't mind being challenged back. We aren't afraid to think outside the box and constantly try different things in the name of innovation.

We are Unassuming – we never rush to judgement and we always lead with compassion. We embody healthy relationships with our partners, our customers, and each other.

We are United – teamwork is key. People work smarter and faster when collaborating, and we recognise that without each other's unique skills, perspective and support – we couldn't achieve our ambitious goals and aspirations.

Position Overview: As an experienced Account Manager, you'll be a key player in shaping the success of a portfolio of brands on TikTok Shop, driving growth, engagement, and sales through creative and data-driven strategies. The ideal candidate will have a strong understanding of TikTok's commerce ecosystem, a passion for creative marketing, and experience managing cross-functional teams to drive brand success in a social commerce environment.

Key Responsibilities:

• Brand Account Strategy Development: Create and execute tailored strategies for multiple brands, aligning with their overall business goals. Be the main point of contact with brand partners and take accountability for their overall performance on TikTok Shop. Create monthly and quarterly forecasts per brand, ensuring they are both achievable and measurable.
• Account Management: Build and maintain strong relationships with brands, acting as the main point of contact and ensuring regular and effective communication channels are available.
• Paid Media: Manage all paid media budgets on behalf of the brand and Unsociable to drive both sales and brand awareness. Accountable for scaling ad campaigns profitability and analysing performance.
• New Accounts Onboarding: Ensure an efficient and hassle-free onboarding process for any new brands, setting clear expectations and timelines.
• Content Creation & Optimisation: Collaborate with internal and external parties to develop engaging, high-quality content (video, product listings, promotions, etc) tailored to the TikTok ecosystem and the brands' voice, ensuring a robust process for content sign-off from brands where applicable.
• Performance Analysis: Monitor and report on TikTok Shop and livestream performance, providing insights and recommendations for optimisation to achieve higher conversion rates, engagement, and overall ROI. Understand and ultimately influence the key metrics that drive growth within the TikTok ecosystem. Produce detailed, monthly performance reporting and strategy decks for each brand under your management.
• Livestream Execution: Accountable for the overall execution and performance of any livestream activity, working closely with internal teams to ensure a best-in-class execution on each livestream.
• Collaboration: Work closely with TikTok Shop’s internal teams, affiliates, and content creators to enhance the brand’s visibility and drive sales.
• Market Research: Stay ahead of social commerce trends, TikTok Shop features, and competitor activities to maintain a competitive edge.
• Brand Account Growth & Development: Identify new opportunities for brand growth on TikTok Shop and livestreams, from new product launches to special campaigns and partnerships.
• Affiliate Marketing: In conjunction with internal support, oversee the strategy to onboard a community of highly engaged affiliates to drive overall growth of the TikTok Shop performance.
• Team Management: In conjunction with internal support functions, manage the overall performance of your direct reports (typically 2 – 4 headcount) including time & attendance; appraisals; 1-to-1's and check-ins; and overall performance management.

Requirements:

• Must be bilingual in both Dutch (native language) and English (fluent, both spoken and written).
• Minimum of 2-3 years of experience in account management, or a similar role with a strong focus on social commerce.
• Strong understanding of digital marketing principles, including social media strategy, influencer marketing, paid media, and content creation.
• Strong project management skills with the ability to handle multiple accounts and campaigns simultaneously.
• In-depth knowledge of TikTok, TikTok Shop, and the wider TikTok marketing ecosystem, including advertising formats, current trends and understanding of TikTok's algorithmic decision making - minimum 6 months from either an agency or a brand managing their TikTok Shop presence in-house.
• Proven track record of managing successful campaigns on TikTok, driving measurable results in terms of sales, engagement, and brand awareness.

Who You Are:

• Creative problem-solver, able to adapt quickly and efficiently in a fast-paced environment.
• Analytical mindset with the ability to interpret data, derive insights, and make data-driven decisions.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with clients, cross-functional teams, and external partners.

Why Join Us?

• Be at the forefront of social commerce during an accelerated period of growth and innovation.
• Work with a dynamic, creative, and collaborative team.
• Opportunity to shape the future of leading brands on TikTok Shop.
• A competitive starting salary DOE plus achievable quarterly bonus structure based on the performance of your portfolio of brand accounts.