At a Glance
- Tasks: Support survivors of trafficking by handling calls and providing essential information.
- Company: Join Unseen, a passionate organisation dedicated to ending modern slavery.
- Benefits: Competitive salary, on-call allowance, and flexible working hours.
- Other info: Remote work with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a compassionate approach to sensitive situations.
The predicted salary is between 21000 - 31500 £ per year.
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Location: Remote with occasional attendance at Unseen’s Head Office in Bristol. Induction training will also require attendance at Bristol or another location.
Salary: £26,250 per annum (pro-rated for part time hours), plus £25 per day on-call allowance, when on-call (managed on a rota basis). We are an accredited member of the Living Wage Foundation.
Contract type: Fixed term for up to 9 months (with possibility of extending or becoming permanent, subject to finances).
Hours: Full-time (37.5 hours) or part-time with a minimum of 22.5 hours per week. Varied shift work with on-call requirements to ensure cover is maintained throughout hours of operation (8am-9pm). The role therefore involves evening, weekend and bank holiday working.
Purpose of the role
Seasonal Worker Scheme (SWS) call handlers will be responsible for responding to a variety of forms of contact made through the SWS support line. You will work as part of a small but dynamic and friendly team responding to a variety of callers and contacts. Your day-to-day responsibilities will include:
- Answering incoming calls and contacts
- Making callouts
- Sending emails
- Drafting referrals to external agencies
- Maintaining accurate data
You will form part of a triage service that will signpost callers and contacts to identified third parties who can deal appropriately with their enquiry. You will ensure all actions and data are recorded accurately and promptly to aid relevant follow up and close out of issues. You will be person-centred and deal with a variety of worker issues, including dealing with workers who may be in situations of exploitation. SWS call handlers will report directly to the Worker Wellbeing Manager within our Business Services Team.
To apply
Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and send a copy of your CV to jobs@unseenuk.org with reference to the job title.
Important dates
The deadline for applications is 22 February 2026. Interviews will likely be held during the week commencing 2 March 2026. Kindly note, we reserve the right to close the vacancy if we reach the requisite number of applications. If you’re interested in the role, we would encourage you to apply early.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs@unseenuk.org.
Seasonal Worker Scheme (SWS) Call Handler employer: Unseen UK
Unseen is an exceptional employer dedicated to creating a world free from slavery, offering a supportive and inclusive work environment for its employees. With opportunities for personal and professional growth, particularly in the vital area of modern slavery awareness, team members can make a meaningful impact while enjoying flexible working arrangements from home and occasional attendance at our Bristol office. Our commitment to employee wellbeing is reflected in our Living Wage accreditation and the dynamic, friendly culture that fosters collaboration and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Worker Scheme (SWS) Call Handler
✨Get Involved in Local Initiatives
Check out local non-profits and social initiatives that align with your interests. Volunteering for events or projects is a great way to get your foot in the door, plus you’ll expand your network and make valuable connections that can help you land a seasonal role!
✨Follow Seasonal Hiring Trends
Many nonprofits ramp up their hiring during specific seasons, especially around major fundraising drives or community events. Keep tabs on these organisations’ websites and social media pages for posts about upcoming opportunities — don’t wait until the last minute!
✨Showcase Your Passion and Skills
When applying for seasonal roles, make sure to highlight your relevant experience and showcase your passion for social impact in your application. Whether it's through a personal statement or your social media profiles, let your enthusiasm shine, so Unseen UK knows you're the right fit for the team!
✨Join Online Communities
Connect with like-minded individuals in online forums and groups dedicated to social impact and non-profit work. These spaces are goldmines for job leads, and often members share seasonal opportunities that may not be advertised widely. Engaging in these communities can give you a serious edge!
We think you need these skills to ace Seasonal Worker Scheme (SWS) Call Handler
Some tips for your application 🫡
Show Your Passion for Social Impact:We're all about making a difference here at Unseen UK. Make sure your application reflects your commitment to social causes. Incorporate any relevant volunteer experience or projects that highlight your dedication to community development and social change.
Tailor Your CV to the Cause:When applying for a seasonal role in the nonprofit sector, your CV should do the talking! Highlight any specific skills that relate to social impact projects, such as grant writing, community engagement, or project management. Be sure to include quantifiable achievements to demonstrate your effectiveness in past roles.
Personalise Your Cover Letter:Your cover letter is where you can really shine! Use it to explain why you're interested in this specific seasonal role with Unseen UK. Share your passion for the mission and briefly mention how your past experiences have equipped you with the unique skills needed for this position.
Include Relevant Certifications or Training:If you have any certifications or training that relate to nonprofit work—like fundraising, volunteer management, or community outreach—make sure to include those in your application. They can really set you apart and show that you're committed to professional development in the field.
How to prepare for a job interview at Unseen UK
✨Show Your Passion for Social Impact
In the world of nonprofits, your passion can be your biggest asset! Share specific examples of past projects or experiences that demonstrate your commitment to social causes. Whether you've volunteered or worked on social impact initiatives, articulating your dedication will resonate with Unseen UK.
✨Know the Community You'd Serve
Research the community or the specific social issue Unseen UK focuses on. Be prepared to discuss how you can contribute solutions or initiatives tailored to that community's needs. This shows that you’re not just interested in helping; you understand the nuances of the work.
✨Highlight Your Teamwork Skills
Nonprofits thrive on collaboration, so emphasise your ability to work well in teams. Prepare anecdotes that showcase how you've effectively collaborated with diverse groups to achieve a common goal. This is especially important for a seasonal role, where teamwork can make or break the impact of the project.
✨Be Ready for Situational Questions
Expect situational or behavioural interview questions that explore how you’d respond to challenges in the field. Think of instances where you've had to adapt, lead a volunteer group, or solve a problem with limited resources. These types of questions are crucial in the nonprofit sector, where conditions can rapidly change!
