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- Tasks: Support survivors of trafficking by handling calls and providing essential information.
- Company: Join Unseen, a passionate organisation dedicated to ending modern slavery.
- Benefits: Competitive salary, on-call allowance, and flexible working hours.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a compassionate approach to sensitive situations.
- Other info: Remote work with opportunities for career growth and development.
The predicted salary is between 21000 - 31500 £ per year.
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Location: Remote with occasional attendance at Unseen’s Head Office in Bristol. Induction training will also require attendance at Bristol or another location.
Salary: £26,250 per annum (pro-rated for part time hours), plus £25 per day on-call allowance, when on-call (managed on a rota basis). We are an accredited member of the Living Wage Foundation.
Contract type: Fixed term for up to 9 months (with possibility of extending or becoming permanent, subject to finances).
Hours: Full-time (37.5 hours) or part-time with a minimum of 22.5 hours per week. Varied shift work with on-call requirements to ensure cover is maintained throughout hours of operation (8am-9pm). The role therefore involves evening, weekend and bank holiday working.
Purpose of the role
Seasonal Worker Scheme (SWS) call handlers will be responsible for responding to a variety of forms of contact made through the SWS support line. You will work as part of a small but dynamic and friendly team responding to a variety of callers and contacts. Your day-to-day responsibilities will include:
- Answering incoming calls and contacts
- Making callouts
- Sending emails
- Drafting referrals to external agencies
- Maintaining accurate data
You will form part of a triage service that will signpost callers and contacts to identified third parties who can deal appropriately with their enquiry. You will ensure all actions and data are recorded accurately and promptly to aid relevant follow up and close out of issues. You will be person-centred and deal with a variety of worker issues, including dealing with workers who may be in situations of exploitation. SWS call handlers will report directly to the Worker Wellbeing Manager within our Business Services Team.
To apply
Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and send a copy of your CV to jobs@unseenuk.org with reference to the job title.
Important dates
The deadline for applications is 22 February 2026. Interviews will likely be held during the week commencing 2 March 2026. Kindly note, we reserve the right to close the vacancy if we reach the requisite number of applications. If you’re interested in the role, we would encourage you to apply early.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs@unseenuk.org.
Seasonal Worker Scheme (SWS) Call Handler employer: Unseen UK
Contact Detail:
Unseen UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Worker Scheme (SWS) Call Handler
✨Tip Number 1
Get to know the organisation! Research Unseen and its mission to combat modern slavery. This will not only help you understand their values but also give you a leg up during interviews when you can show your passion for their cause.
✨Tip Number 2
Practice your call handling skills! Since you'll be dealing with sensitive situations, role-play with friends or family to get comfortable responding to various scenarios. This will help you feel more confident when it’s your turn to take calls.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the team culture. They might even share tips that could help you stand out in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure your CV highlights any relevant experience, especially in call handling or support roles, to catch their eye.
We think you need these skills to ace Seasonal Worker Scheme (SWS) Call Handler
Some tips for your application 🫡
Get to Know Us: Before you start writing, take a moment to understand what we do at Unseen. Familiarise yourself with our mission to combat modern slavery and how your role as a call handler fits into that. This will help you tailor your application to show how you can contribute to our cause.
Craft Your Personal Statement: Your personal statement is your chance to shine! Use the 500 words wisely to highlight your relevant experience, skills, and why you're passionate about helping survivors of trafficking. Make it personal and engaging – we want to see the real you!
Keep It Professional: While we love a friendly tone, remember to keep your CV and application form professional. Double-check for any typos or errors, and ensure all your information is accurate. A polished application shows us you’re serious about joining our team.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply early, as we may close the vacancy once we receive enough applications. Head over to our website to get started – we can’t wait to hear from you!
How to prepare for a job interview at Unseen UK
✨Know the Mission
Before your interview, take some time to really understand Unseen's mission and values. Familiarise yourself with their work against modern slavery and how they support survivors. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario Questions
As a call handler, you'll likely face scenario-based questions during the interview. Think about how you would handle sensitive situations involving exploitation or distress. Practising these scenarios can help you articulate your thought process and demonstrate your empathy and problem-solving skills.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to discuss your previous experiences where you've had to communicate clearly and compassionately, especially in challenging situations. Use examples that highlight your ability to listen actively and respond appropriately.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if the role is right for you. Consider asking about the team dynamics, training opportunities, or how success is measured in the role. It’s a great way to engage with the interviewer and leave a lasting impression.
