At a Glance
- Tasks: Support callers by providing vital information and guidance on modern slavery issues.
- Company: Join a dedicated team at the only modern slavery helpline in the UK.
- Benefits: Gain valuable experience, receive training, and contribute to meaningful change.
- Other info: Flexible remote work with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while tackling modern slavery.
- Qualifications: Strong communication skills and a passion for helping others.
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Apply (by clicking the relevant button) after checking through all the related job information below.
- Salary: Starting salary of £27,625.84 per annum (pro-rated for part time hours), increasing to £28,375.84 on successful completion of probationary period. We are an accredited member of the Living Wage Foundation.
- Location: Remote with occasional attendance at Bristol office or other locations as required.
- Contract type & Hours: Permanent, Full-time (37.5 hrs) or Part-time (minimum of 30 hrs per week over 4 days). Varied shift work according to a rolling rota to provide cover from 08:00-22:00. The role involves evening, weekend and bank holiday working. Please see pg.5 of the Job Pack for more information on rota scheduling.
Purpose of the role:
You will help form part of a UK-wide team of remote Helpline Advisors operating the only modern slavery specific helpline in the UK. After completing our training package for new Helpline Advisors (approximately four weeks) you will begin working as part of a collaborative and dynamic team responding to a variety of callers and contacts.
You will be answering incoming calls, making callouts, sending emails, drafting referrals to external agencies, and maintaining accurate data will be your day-to-day responsibilities.
You will contribute to a service that as well as providing information, advice and guidance to our service users, also helps create one of the largest non-governmental bodies of data on the scale of modern slavery in the UK which is used to influence strategy and policy at local, national and international levels.
You will provide trauma informed and person-centred information, advice, and guidance to a variety of caller types, including people in and out of exploitation, professionals, members of the public, and businesses.
To apply:
- Please complete the application form on our website. This includes four questions that outline your suitability for the role, and;
- Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.
The deadline for applications is 23:59 on Sunday 28 June 2026.
This deadline is likely to be brought forward if sufficient applications are received by an earlier date. Please apply early to avoid disappointment.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. xiskglj org.
Remote working/work at home options are available for this role.
Helpline Advisor employer: Unseen UK
Unseen is an exceptional employer, offering a unique opportunity to make a meaningful impact in the fight against modern slavery. With a strong commitment to equity, diversity, and inclusion, we foster a supportive work culture that values collaboration and personal growth. Our comprehensive training programme equips Helpline Advisors with the skills needed to provide vital support, while our focus on employee well-being ensures a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Advisor
✨Tip Number 1
Get to know the organisation! Research Unseen and their mission. Understanding their values and the impact of your role as a Helpline Advisor will help you connect better during interviews.
✨Tip Number 2
Practice your communication skills. As a Helpline Advisor, you'll be talking to a variety of people. Role-play with friends or family to get comfortable with answering calls and providing support.
✨Tip Number 3
Show your passion for helping others. In your interviews, share personal stories or experiences that highlight your commitment to supporting those affected by modern slavery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team.
We think you need these skills to ace Helpline Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that are relevant to the Helpline Advisor role. Highlight any experience you have in providing support or advice, especially in sensitive situations.
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. Use straightforward language to describe your experiences and how they relate to the job. We want to see your personality shine through!
Show Your Passion:In your application, let us know why you're passionate about helping others and tackling modern slavery. Share any personal experiences or motivations that drive you to apply for this role.
Check Your Details:Before hitting send, double-check all your details. Make sure your contact information is correct and that you've attached your CV. A little attention to detail goes a long way!
How to prepare for a job interview at Unseen UK
✨Know Your Stuff
Familiarise yourself with the specifics of modern slavery and the role of a Helpline Advisor. Research the organisation and understand their mission, values, and the impact they have on the community. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Active Listening
As a Helpline Advisor, you'll need to respond to a variety of callers. During the interview, demonstrate your active listening skills by engaging with the interviewer’s questions. Reflect back what you hear and ask clarifying questions if needed. This shows that you can communicate effectively and are empathetic.
✨Showcase Your Team Spirit
This role involves working as part of a collaborative team. Be prepared to discuss examples of how you've worked well in teams before. Highlight your ability to support colleagues and contribute positively to a group dynamic, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about how you would handle sensitive situations or difficult callers. Practising these scenarios beforehand will help you articulate your thought process clearly during the interview.
