At a Glance
- Tasks: Support callers by providing information and guidance on modern slavery issues.
- Company: Join a leading organisation tackling modern slavery in the UK.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Flexible hours with varied shifts to fit your lifestyle.
- Why this job: Make a real difference while gaining valuable experience in a supportive team.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27625 - 28375 £ per year.
You will help form part of a UK-wide team of remote Helpline Advisors operating the only modern slavery specific helpline in the UK. After completing our training package for new Helpline Advisors (approximately four weeks), you will begin working as part of a collaborative and dynamic team responding to a variety of callers and contacts.
Your day-to-day responsibilities will include:
- Answering incoming calls
- Making callouts
- Sending emails
- Drafting referrals to external agencies
- Maintaining accurate data
You will contribute to a service that provides information, advice, and guidance to our service users, while also helping create one of the largest non-governmental bodies of data on the scale of modern slavery in the UK, which is used to influence strategy and policy at local, national, and international levels.
You will provide trauma-informed and person-centred information, advice, and guidance to a variety of caller types, including people in and out of exploitation, professionals, members of the public, and businesses.
Salary: Starting salary of £27,625.84 per annum (pro-rated for part-time hours), increasing to £28,375.84 on successful completion of probationary period.
We are an accredited member of the Living Wage Foundation.
Location: Remote with occasional attendance at Bristol office or other locations as required.
Contract type & Hours: Permanent, Full-time (37.5 hrs) or Part-time (minimum of 30 hrs per week over 4 days). Varied shift work according to a rolling rota to provide cover from 08:00-22:00. The role involves evening, weekend, and bank holiday working.
Please see pg.5 of the Job Pack for more information on rota scheduling.
Helpline Advisor in Bristol employer: Unseen UK
As a Helpline Advisor, you will join a dedicated team committed to combating modern slavery in the UK, offering you the chance to make a meaningful impact while working remotely. Our supportive work culture prioritises employee well-being and professional growth, providing comprehensive training and opportunities for advancement within a dynamic environment. With competitive salaries and the flexibility of remote work, alongside occasional engagement with our Bristol office, we ensure that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Advisor in Bristol
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Unseen UK.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Unseen UK.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Unseen UK.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Unseen UK. Apply directly through us to stand out!
We think you need these skills to ace Helpline Advisor in Bristol
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Unseen UK. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Helpline Advisor, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Unseen UK
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Unseen UK. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
