At a Glance
- Tasks: Build strong customer relationships and drive success with innovative AI-powered applications.
- Company: Join Unqork, a leader in enterprise development with a focus on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with opportunities to work with top-tier clients like Goldman Sachs.
- Why this job: Make a real impact by advocating for customers and shaping their success stories.
- Qualifications: 5+ years in customer-facing roles, strong communication skills, and strategic thinking.
The predicted salary is between 70000 - 90000 £ per year.
Unqork empowers enterprises to accelerate growth by rapidly building, testing, and running AI-powered applications that embody the future of enterprise development. Trusted by the world’s largest organizations in highly regulated industries, these applications become more secure over time while significantly reducing technical debt—allowing businesses to focus on innovation rather than maintenance. Unqork’s customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services. At Unqork, we value inclusive and innovative thinkers who boldly challenge the status quo.
The Impact U Will Make
- Relationship Building: Establish and nurture strong relationships with customer stakeholders at all levels, from technical champions to economic buyers, starting before contract close. Partner with customers, internal teams and SI’s in the delivery of applications. Educate customers about Unqork, including new features and functionality on a regular basis. Ensure customer needs are met at the highest level of quality regardless of delivery model and resources assigned.
- Strategic Vision & Adoption: Develop and continuously refine a customer advocacy strategy aligned with Unqork's goals for success, retention, and expansion. Help customers expand their use of Unqork by understanding existing use cases, identifying blockers, and proactively suggesting additional applications. Develop and execute customer success strategies, ensuring adherence to best practices and compliance to agreed-upon roles/responsibilities. Track and manage renewals, including appropriate teams as needed. Utilize health and success metrics to monitor customers and their application usage to drive success strategy.
- Ongoing Support: Provide continuous assistance post-go-live, including regular check-ins, Quarterly Business Reviews (QBRs), and defining Customer Success Plans (CSPs) to ensure ongoing platform adoption. Support expanding use of Unqork by identifying and driving expansion within accounts. Identify opportunities for enablement, training and technical advisory services, as well as analyze support tickets and share strategic findings with customer.
- Advocacy & Collaboration: Act as the internal voice of the customer, ensuring their wins, challenges, and insights are heard, understood, and acted upon by internal teams across GTM, Product, Marketing, and other teams within Unqork. Share customer feedback with internal teams to identify opportunities for product improvement, template development, and new features. Identify customer success stories and work with Marketing to publish case studies, testimonials and references to highlight tangible business value.
What U Bring
- 5+ years in a customer-facing role (Customer Success, Consulting, Implementation, Sales) within SaaS, ideally in a growth-stage or startup environment.
- Proven expertise in client relationship management, technical delivery, and product management, utilizing metrics driven decisions, and managing a portfolio of key customers.
- Having a proven track record of building C-level relationships is a plus!
- Technical aptitude with a strong desire to master the Unqork platform.
- Experience with a LCNC platform is a plus!
- Strategic thinker with a solution oriented-minded approach - you have a proven track record of creating clear strategic customer success plans with tactical steps.
- Proven track record of cross-functional collaboration skills, knowing how to be the voice of the customer internally drive successful outcomes.
- Exceptional communication, organizational, interpersonal, and presentation skills.
- You will need to manage multiple priorities and deadlines effectively in this role.
Principal Customer Advocate Manager - EMEA employer: Unqork
At Unqork, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our team members enjoy a collaborative work environment where they can build meaningful relationships with industry leaders while driving customer success in a rapidly evolving tech landscape. With ample opportunities for professional growth and development, particularly in the dynamic EMEA region, Unqork is committed to empowering its employees to challenge the status quo and make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Customer Advocate Manager - EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Principal Customer Advocate Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in customer advocacy and relationship management. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Unqork, and express your interest. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying through us gives you a better chance of standing out. So, don’t hesitate—get started today!
We think you need these skills to ace Principal Customer Advocate Manager - EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Principal Customer Advocate Manager role. Highlight your experience in customer success and relationship management, and show how it aligns with Unqork's goals. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to quantify your success. This helps us understand how you can contribute to our mission at Unqork.
Be Authentic:Let your personality shine through in your application. We value innovative thinkers who challenge the status quo, so don’t be afraid to express your unique perspective and ideas. Show us what makes you, you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Unqork and our culture!
How to prepare for a job interview at Unqork
✨Know Your Customer Advocacy Strategy
Before the interview, take some time to understand what a customer advocacy strategy looks like at Unqork. Be ready to discuss how you would develop and refine such a strategy, aligning it with their goals for success and retention. This shows that you’re not just familiar with the role but also proactive about contributing to their mission.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built relationships with stakeholders at various levels. Highlight how you’ve nurtured these relationships to drive customer success. This is crucial for a Principal Customer Advocate Manager, so make sure your stories reflect your ability to connect and collaborate effectively.
✨Demonstrate Technical Aptitude
Brush up on your knowledge of SaaS platforms and, if possible, get familiar with low-code/no-code (LCNC) solutions. Be prepared to discuss how you can leverage technical tools to enhance customer experience and drive adoption. Showing that you have a strong desire to master the Unqork platform will set you apart.
✨Be the Voice of the Customer
Think about how you can act as the internal voice of the customer. Prepare to share insights on how you would gather and communicate customer feedback to internal teams. Discussing your approach to ensuring that customer wins and challenges are heard will demonstrate your commitment to advocacy and collaboration.
