At a Glance
- Tasks: Build strong relationships with customers and drive their success with Unqork's AI-powered applications.
- Company: Join Unqork, a leader in innovative enterprise development trusted by top global organisations.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and innovation.
- Why this job: Make a real impact by advocating for customers and shaping the future of enterprise technology.
- Qualifications: 5+ years in customer-facing roles, strong relationship management, and strategic thinking skills.
The predicted salary is between 70000 - 90000 € per year.
Unqork empowers enterprises to accelerate growth by rapidly building, testing, and running AI-powered applications that embody the future of enterprise development. Trusted by the world’s largest organizations in highly regulated industries, these applications become more secure over time while significantly reducing technical debt—allowing businesses to focus on innovation rather than maintenance. Unqork’s customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services.
At Unqork, we value inclusive and innovative thinkers who boldly challenge the status quo. We encourage you to apply!
The Impact U will make:
- Relationship Building: Establish and nurture strong relationships with customer stakeholders at all levels, from technical champions to economic buyers, starting before contract close. Partner with customers, internal teams and SI’s in the delivery of applications. Educate customers about Unqork, including new features and functionality on a regular basis. Ensure customer needs are met at the highest level of quality regardless of delivery model and resources assigned.
- Strategic Vision & Adoption: Develop and continuously refine a customer advocacy strategy aligned with Unqork's goals for success, retention, and expansion. Help customers expand their use of Unqork by understanding existing use cases, identifying blockers, and proactively suggesting additional applications. Develop and execute customer success strategies, ensuring adherence to best practices and compliance to agreed-upon roles/responsibilities. Track and manage renewals, including appropriate teams as needed. Utilize health and success metrics to monitor customers and their application usage to drive success strategy.
- Ongoing Support: Provide continuous assistance post-go-live, including regular check-ins, Quarterly Business Reviews (QBRs), and defining Customer Success Plans (CSPs) to ensure ongoing platform adoption. Support expanding use of Unqork by identifying and driving expansion within accounts. Identify opportunities for enablement, training and technical advisory services, as well as analyze support tickets and share strategic findings with customer.
- Advocacy & Collaboration: Act as the internal voice of the customer, ensuring their wins, challenges, and insights are heard, understood, and acted upon by internal teams across GTM, Product, Marketing, and other teams within Unqork. Share customer feedback with internal teams to identify opportunities for product improvement, template development, and new features. Identify customer success stories and work with Marketing to publish case studies, testimonials and references to highlight tangible business value.
An AI-forward mindset: You are an avid user of AI tools and are passionate about exploring how AI can automate workflows, enhance creativity, and increase your personal impact.
What U bring:
- 5+ years in a customer-facing role (Customer Success, Consulting, Implementation, Sales) within SaaS, ideally in a growth-stage or startup environment.
- Proven expertise in client relationship management, technical delivery, and product management, utilizing metrics driven decisions, and managing a portfolio of key customers.
- Having a proven track record of building C-level relationships is a plus!
- Technical aptitude with a strong desire to master the Unqork platform.
- Experience with a LCNC platform is a plus!
- Strategic thinker with a solution oriented-minded approach - you have a proven track record of creating clear strategic customer success plans with tactical steps.
- Proven track record of cross-functional collaboration skills, knowing how to be the voice of the customer internally drive successful outcomes.
- Exceptional communication, organizational, interpersonal, and presentation skills.
- You will need to manage multiple priorities and deadlines effectively in this role.
Principal Customer Advocate Manager - EMEA in London employer: Unqork
At Unqork, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our team members enjoy a dynamic work environment where they can thrive through continuous learning and professional growth opportunities, all while contributing to cutting-edge AI-powered solutions for some of the world's largest organisations. Located in a vibrant area, we offer competitive benefits and a collaborative atmosphere that empowers employees to challenge the status quo and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Customer Advocate Manager - EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for AI and customer success! When you get the chance to chat with potential employers, share your thoughts on how AI can transform customer experiences. It’ll show you’re not just looking for a job, but you’re genuinely interested in the field.
✨Tip Number 3
Prepare for interviews by researching Unqork and its customers. Understand their needs and challenges, and think about how you can help them succeed. Tailoring your approach will make you stand out as a candidate who gets it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Principal Customer Advocate Manager - EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Principal Customer Advocate Manager role. Highlight your experience in customer success and relationship management, and show us how you can bring value to Unqork.
Showcase Your AI Passion:Since we’re all about AI at Unqork, don’t forget to mention any experience you have with AI tools or platforms. Let us know how you’ve used them to enhance workflows or drive results in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your key achievements and skills. We love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Unqork
✨Know Your Customer Advocacy Strategy
Before the interview, take some time to understand what a customer advocacy strategy looks like at Unqork. Be ready to discuss how you would develop and refine such a strategy, aligning it with their goals for success and retention. This shows that you’re not just interested in the role but also in contributing to their mission.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with customers in previous roles. Highlight your experience with C-level stakeholders and how you’ve nurtured those connections. This will demonstrate your ability to establish trust and rapport, which is crucial for the Principal Customer Advocate Manager position.
✨Be Ready to Discuss Metrics
Since the role involves tracking health and success metrics, come prepared to talk about how you've used data to drive customer success in the past. Share specific examples of metrics you’ve monitored and how they influenced your strategies. This will show that you have a metrics-driven mindset, which is essential for this position.
✨Demonstrate Your AI Passion
Unqork values an AI-forward mindset, so be sure to express your enthusiasm for AI tools and how they can enhance workflows. Share any relevant experiences where you've leveraged AI in your work or explored its potential. This will help you stand out as someone who aligns with their innovative culture.
