At a Glance
- Tasks: Build strong relationships with customers and drive their success with Unqork's innovative platform.
- Company: Join a leading tech company empowering enterprises with AI-powered applications.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and innovation.
- Why this job: Make a real impact by helping top organisations thrive with cutting-edge technology.
- Qualifications: 5+ years in customer-facing roles, strong relationship management, and strategic thinking skills.
The predicted salary is between 70000 - 90000 € per year.
Unqork empowers enterprises to accelerate growth by rapidly building, testing, and running AI-powered applications that embody the future of enterprise development. Trusted by the world’s largest organisations in highly regulated industries, these applications become more secure over time while significantly reducing technical debt—allowing businesses to focus on innovation rather than maintenance. Unqork’s customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services.
At Unqork, we value inclusive and innovative thinkers who boldly challenge the status quo. We encourage you to apply!
The Impact U Will Make- Relationship Building: Establish and nurture strong relationships with customer stakeholders at all levels, from technical champions to economic buyers, starting before contract close. Partner with customers, internal teams and SI’s in the delivery of applications. Educate customers about Unqork, including new features and functionality on a regular basis. Ensure customer needs are met at the highest level of quality regardless of delivery model and resources assigned.
- Strategic Vision & Adoption: Develop and continuously refine a customer advocacy strategy aligned with Unqork's goals for success, retention, and expansion. Help customers expand their use of Unqork by understanding existing use cases, identifying blockers, and proactively suggesting additional applications. Develop and execute customer success strategies, ensuring adherence to best practices and compliance to agreed-upon roles/responsibilities. Track and manage renewals, including appropriate teams as needed. Utilize health and success metrics to monitor customers and their application usage to drive success strategy.
- Ongoing Support: Provide continuous assistance post-go-live, including regular check-ins, Quarterly Business Reviews (QBRs), and defining Customer Success Plans (CSPs) to ensure ongoing platform adoption. Support expanding use of Unqork by identifying and driving expansion within accounts. Identify opportunities for enablement, training and technical advisory services, as well as analyse support tickets and share strategic findings with customers.
- Advocacy & Collaboration: Act as the internal voice of the customer, ensuring their wins, challenges, and insights are heard, understood, and acted upon by internal teams across GTM, Product, Marketing, and other teams within Unqork. Share customer feedback with internal teams to identify opportunities for product improvement, template development, and new features. Identify customer success stories and work with Marketing to publish case studies, testimonials and references to highlight tangible business value.
- 5+ years in a customer-facing role (Customer Success, Consulting, Implementation, Sales) within SaaS, ideally in a growth-stage or startup environment.
- Proven expertise in client relationship management, technical delivery, and product management, utilising metrics driven decisions, and managing a portfolio of key customers.
- Having a proven track record of building C-level relationships is a plus!
- Technical aptitude with a strong desire to master the Unqork platform. Experience with a LCNC platform is a plus!
- Strategic thinker with a solution oriented-minded approach - you have a proven track record of creating clear strategic customer success plans with tactical steps.
- Proven track record of cross-functional collaboration skills, knowing how to be the voice of the customer internally drive successful outcomes.
- Exceptional communication, organisational, interpersonal, and presentation skills.
- You will need to manage multiple priorities and deadlines effectively in this role.
Principal Customer Advocacy Manager - EMEA in London employer: Unqork
At Unqork, we pride ourselves on fostering a dynamic and inclusive work environment that champions innovation and collaboration. As a Principal Customer Advocacy Manager in the EMEA region, you will have the opportunity to build meaningful relationships with top-tier clients while contributing to their success through our cutting-edge AI-powered applications. We offer robust professional development opportunities, a culture that values diverse perspectives, and the chance to be part of a forward-thinking team that is reshaping enterprise development.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Customer Advocacy Manager - EMEA in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Unqork, and express your interest. A friendly email can go a long way in getting noticed.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customers. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 4
Follow up after interviews! A quick thank-you note can keep you top of mind. Plus, it shows your enthusiasm for the role and the company. We love seeing candidates who take that extra step!
We think you need these skills to ace Principal Customer Advocacy Manager - EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Principal Customer Advocacy Manager role. Highlight your experience in customer success and relationship management, and show how it aligns with Unqork's mission of empowering enterprises.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven customer success in previous roles. Use metrics to demonstrate your impact, like how you improved customer retention or expanded usage of a platform.
Be Authentic:Let your personality shine through in your application. We value inclusive and innovative thinkers, so don’t hesitate to express your unique perspective and how you challenge the status quo in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Unqork
✨Know Your Customer Advocacy Strategies
Before the interview, brush up on customer advocacy strategies that align with Unqork's goals. Be ready to discuss how you would develop and refine these strategies to ensure customer success and retention.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've established strong relationships with stakeholders in previous roles. Highlight your experience in managing C-level relationships and how you’ve navigated challenges to drive successful outcomes.
✨Demonstrate Technical Aptitude
Familiarise yourself with Unqork’s platform and its features. Be prepared to discuss how your technical skills can help customers maximise their use of the platform and overcome any blockers they might face.
✨Be the Voice of the Customer
Think about how you can act as the internal voice of the customer. Prepare to share insights on how you’ve gathered and communicated customer feedback to drive product improvements and enhance customer experiences.
