At a Glance
- Tasks: Match prescriptions, handle calls, and ensure accurate order processing.
- Company: Join Unora, a leader in ostomy care with a supportive culture.
- Benefits: Enjoy a pension scheme, private medical cover, and 28 days' leave.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in healthcare while growing your career.
- Qualifications: GCSE literacy and numeracy, IT skills, and a passion for customer service.
The predicted salary is between 22050 - 26950 £ per year.
Welcome to Unora!
Headquartered in Berlin with a branch in the United Kingdom, we bring together decades of experience in ostomy care.
Building on the strengths of For Life and Oakmed, our team has been developing products for many years that offer comfort, provide security, and support healthy skin.
We are passionate about the development, manufacture, and distribution of ostomy, incontinence, and wound care products, as well as supportive products for enteral nutrition.
Our products are already in use in over 30 countries worldwide.
What sets us apart are the people behind our products and solutions.
We create opportunities for people who want to make a difference.
We encourage personal responsibility and professional growth, and we place great value on an open and respectful corporate culture.
If you want to not only be part of the change but also actively shape it, you’ve come to the right place.
To support our team, we are looking for a Prescription Service Specialist (m/f/d) to start as soon as possible.
- Your Responsibilities
- Match prescriptions against consumer orders using internal systems, ensuring all products, quantities, and details are accurate before processing
- Handle inbound calls from GP surgeries, Centralised Prescribing Services, and consumers including order requests and registrations
- Make outbound calls to consumers to provide updates on stock availability, confirm delivery details, and clarify prescription information
- Liaise with GP surgeries and Centralised Prescribing Services via phone and email to request and obtain outstanding prescriptions as well as resolve discrepancies with prescriptions received
- Accurately update CRM systems (e. g. Salesforce and Prescription processing systems), ensuring exemption status and other key information is recorded correctly
- Process consumer orders with a high level of accuracy
- Maintain accurate and compliant consumer records in line with GDPR requirements
- Generate reports using internal databases and systems
- Work collaboratively to meet Contact Centre service levels and KPIs
- Adhere to weekly schedules and attend required meetings, reviews, huddles, workshops, and training
- Contribute to ad-hoc customer service or process-improvement projects
- Represent the company professionally, demonstrating a positive and customer-centric approach at all times
Your Profile
- GCSE level literacy and numeracy (or equivalent)
- Intermediate IT skills, including proficiency in Microsoft Office
- High attention to detail and accuracy
- Ability to prioritise workload effectively
- Excellent telephone manner
- Strong verbal and written communication skills
- Ability to navigate and use multiple systems simultaneously
- Comfortable working in a fast‑paced customer service environment
- Positive, proactive attitude with a passion for delivering outstanding customer service
- Your Benefits
- Company pension scheme to support your long‑term financial wellbeing
- Private medical cover, helping you access healthcare when you need it
- 28 days’ annual leave plus bank holidays, supporting a healthy work–life balance
Based in Berlin, Germany, with offices in the United Kingdom, we bring together decades of expertise in ostomy care.
Formed from the combined strengths of For Life and Oakmed, our team has long been dedicated to developing ostomy care products that support comfort, confidence and healthy skin.
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Prescription Service Specialist (m/f/d) in Northampton employer: Unora
As a Prescription Service Specialist, you will thrive in a supportive and dynamic work environment that prioritises patient-centred care and service excellence. Our company offers a comprehensive benefits package, including a generous pension scheme and private medical cover, alongside 25 days of annual leave to ensure a healthy work-life balance. With a strong focus on employee growth and development, you will have the opportunity to enhance your skills while contributing to meaningful healthcare solutions in our Contact Centre.
StudySmarter Expert Advice🤫
We think this is how you could land Prescription Service Specialist (m/f/d) in Northampton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Unora.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Unora.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Unora, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Prescription Service Specialist (m/f/d) in Northampton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Unora.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Unora.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Unora. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Unora. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Unora
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Unora’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
