At a Glance
- Tasks: Match prescriptions, handle calls, and ensure accurate order processing.
- Company: Join a leading healthcare provider focused on patient care.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with a focus on collaboration.
- Why this job: Make a difference in healthcare while developing valuable skills.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 22050 - 26950 £ per year.
Your Responsibilities
- Match prescriptions against consumer orders using internal systems, ensuring all products, quantities, and details are accurate before processing.
- Handle inbound calls from GP surgeries, Centralised Prescribing Services, and consumers including order requests and registrations.
- Make outbound calls to consumers to provide updates on stock availability, confirm delivery details, and clarify prescription information.
- Liaise with GP surgeries and Centralised Prescribing Services via phone and email to request and obtain outstanding prescriptions as well as resolve discrepancies with prescriptions received.
- Accurately update CRM systems (e.g. Salesforce and Prescription processing systems), ensuring exemption status and other key information is recorded correctly.
- Process consumer orders with a high level of accuracy.
- Maintain accurate and compliant consumer records in line with GDPR requirements.
- Generate reports using internal databases and systems.
- Work collaboratively to meet Contact Centre service levels and KPIs.
- Adhere to weekly schedules and attend required meetings, reviews, huddles, workshops, and training.
- Contribute to ad-hoc customer service or process-improvement projects.
Prescription Service Specialist (M/F/D) employer: Unora Healthcare Ltd
As a Prescription Service Specialist, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. Our company offers comprehensive training, opportunities for career advancement, and a collaborative culture that values teamwork and innovation. Located in a vibrant area, we provide a unique chance to make a meaningful impact in healthcare while enjoying a balanced work-life experience.
We think you need these skills to ace Prescription Service Specialist (M/F/D)
Prescription Matching
CRM Systems (e.g. Salesforce)
Attention to Detail
Communication Skills
Customer Service
Data Entry Accuracy
GDPR Compliance
