At a Glance
- Tasks: Engage with consumers, manage retention strategies, and ensure satisfaction with Oakmed products.
- Company: Join Oakmed Healthcare, dedicated to improving lives through innovative stoma products.
- Benefits: Enjoy a competitive salary, private medical cover, and 25 days of annual leave.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your sales skills.
- Qualifications: 1–3+ years in sales or customer service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Oakmed Healthcare is a manufacturer and supplier of stoma products, dedicated to improving the quality of life for people living with a stoma. Working in close partnership with healthcare professionals and patients, with a strong focus on service, education, and patient support, Oakmed provides both product supply and a dedicated home delivery service, ensuring patients receive the right products with care, dignity, and efficiency.
This is a full-time on-site role based in Northampton for a Customer Service Advisor (Retention), where you will be at the heart of our Direct-to-Consumer model, acting as a trusted point of contact for consumers.
- You will follow up on leads, arrange and send product samples, support consumers in trialling and transitioning to Oakmed products, and proactively manage retention strategies to ensure continued engagement and satisfaction.
- Identify consumers who need additional support and proactively offer solutions to ensure continued use of Oakmed products.
- Run satisfaction surveys and collect structured feedback to improve service quality.
- Flag any product or service concerns and coordinate with internal teams to resolve them.
- Support consumers with ad-hoc questions relating to prescriptions and products.
- Collaborate closely with Sales, Clinical, and Operations teams to ensure a seamless consumer experience.
Requirements:
- 1–3+ years’ experience in a sales, telesales, or consumer-facing role (phone-based experience preferred).
- Confident and engaging telephone manner with excellent verbal communication skills.
- Proven ability to build rapport and trust over the phone.
- Results-driven mindset with experience working towards sales targets or conversion metrics.
- Intermediate IT skills, including Microsoft Office.
- Experience in healthcare, Direct-to-Consumer (DTC), or regulated service environments.
- Familiarity with customer retention strategies and churn prevention in subscription-based or long-term care models.
- Previous experience conducting customer satisfaction surveys and using insights to drive service improvements.
Company benefits include a pension scheme to support your long-term financial wellbeing, private medical cover, and 25 days’ annual leave plus bank holidays, supporting a healthy work–life balance.
Sales Negotiator Full Time in Northampton employer: Unora Healthcare Ltd
Oakmed Healthcare is an exceptional employer, offering a supportive and collaborative work environment in Northampton where employees can make a meaningful impact on the lives of individuals living with a stoma. With a strong focus on employee growth, comprehensive benefits including a company pension scheme and private medical cover, and a commitment to work-life balance through generous annual leave, Oakmed fosters a culture of care and excellence that empowers its team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Negotiator Full Time in Northampton
✨Tip Number 1
Get to know the company inside out! Research Oakmed Healthcare and understand their products and values. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your phone skills! Since this role is all about engaging with consumers over the phone, try role-playing with a friend or family member. Focus on building rapport and handling objections smoothly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Oakmed Healthcare.
We think you need these skills to ace Sales Negotiator Full Time in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Sales Negotiator. Highlight any relevant experience in sales or customer service, especially if you've worked in healthcare or with consumer-facing roles before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving the quality of life for people living with a stoma. Share specific examples of how you've built rapport and trust with customers in the past.
Showcase Your Communication Skills:Since this role involves a lot of phone interaction, make sure your written application reflects your excellent verbal communication skills. Keep your language clear and engaging, just like you would when speaking to a customer.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Unora Healthcare Ltd
✨Know Your Products Inside Out
Before the interview, make sure you understand Oakmed's stoma products and their benefits. Familiarise yourself with how these products improve the quality of life for users. This knowledge will help you demonstrate your genuine interest in the role and show that you're ready to support consumers effectively.
✨Showcase Your Communication Skills
Since this role requires excellent verbal communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you build rapport over the phone. Highlight any past experiences where you've successfully engaged with customers.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing a dissatisfied customer or following up on leads. Think of examples from your previous roles where you’ve successfully navigated similar challenges. This will show your problem-solving skills and ability to maintain customer satisfaction.
✨Understand Retention Strategies
Brush up on customer retention strategies and churn prevention techniques, especially in subscription-based models. Be ready to discuss how you would proactively manage consumer relationships and ensure continued engagement with Oakmed products. This will demonstrate your strategic thinking and alignment with the company's goals.
