Your Responsibilities
The following outlines the main duties associated with the role. It is not an exhaustive list, and additional tasks may be required.
- Match prescriptions against consumer orders using internal systems, ensuring all products, quantities, and details are accurate before processing
- Handle inbound calls from GP surgeries, Centralised Prescribing Services, and consumers including order requests and registrations
- Make outbound calls to consumers to provide updates on stock availability, confirm delivery details, and clarify prescription information
- Liaise with GP surgeries and Centralised Prescribing Services via phone and email to request and obtain outstanding prescriptions as well as resolve discrepancies with prescriptions received
- Accurately update CRM systems (e.g. Salesforce and Prescription processing systems), ensuring exemption status and other key information is recorded correctly
- Process consumer orders with a high level of accuracy
- Maintain accurate and compliant consumer records in line with GDPR requirements
- Generate reports using internal databases and systems
- Work collaboratively to meet Contact Centre service levels and KPIs
- Adhere to weekly schedules and attend required meetings, reviews, huddles, workshops, and training
- Contribute to ad-hoc customer service or process-improvement projects
- Represent the company professionally, demonstrating a positive and customer-centric approach at all times
Your Profile
- GCSE level literacy and numeracy (or equivalent)
- Intermediate IT skills, including proficiency in Microsoft Office
- High attention to detail and accuracy
- Ability to prioritise workload effectively
- Excellent telephone manner
- Strong verbal and written communication skills
- Ability to navigate and use multiple systems simultaneously
- Comfortable working in a fast-paced customer service environment
- Positive, proactive attitude with a passion for delivering outstanding customer service
Your Benefits
- Company pension scheme to support your long-term financial wellbeing
- Private medical cover, helping you access healthcare when you need it
- 28 days' annual leave plus bank holidays, supporting a healthy work-life balance
Prescription Service Specialist (m/f/d) in Northampton employer: Unora Healthcare Ltd
As a Prescription Service Specialist, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. Our company offers comprehensive training, opportunities for career advancement, and a collaborative culture that values teamwork and innovation. Located in a vibrant area, we provide a unique chance to make a meaningful impact in healthcare while enjoying a balanced work-life experience.
