Consumer Care Specialist (m/f/d)

Job Description Your Responsibilities /n The following outlines the main duties associated with the role. It is not an exhaustive list, and additional tasks may be required. /n /n - Acting as a friendly, knowledgeable and trusted point of contact for consumers and Health Care Professionals (HCPs) /n - Handling inbound calls and enquiries, understanding what each consumer needs and providing clear, helpful support /n - Making outbound calls to support consumers with repeat orders and help ensure they have the products they need /n - Managing and responding to enquiries across shared email mailboxes, ensuring queries are handled promptly and appropriately /n - Registering new consumers onto the Unora Home Delivery Service and guiding them through the next steps of their journey /n - Processing consumer orders accurately and efficiently, ensuring products are ordered and delivered in line with requirements /n - Maintaining accurate, complete and compliant consumer records across systems /n - Handling consumer information responsibly and in line with GDPR and company policies /n - Working collaboratively with colleagues across the Contact Centre and wider Unora teams to deliver a consistent, high-quality service /n - Working towards agreed service levels, quality standards and performance measures /n - Using internal systems and databases to complete tasks, maintain accurate records and generate reports where required /n - Following agreed schedules and actively participating in team meetings, huddles, reviews, workshops and training /n - Looking for opportunities to improve the consumer experience and simplify processes. /n /n /n Your Profile /n /n - GCSE level literacy and numeracy (or equivalent) /n - Intermediate IT skills, including proficiency in Microsoft Office /n - Confidence navigating multiple systems and processes at the same time /n - High attention to detail and accuracy /n - A positive, proactive approach and willingness to take ownership /n - A genuine passion for helping people and delivering a great consumer experience /n - Excellent telephone manner /n - Strong verbal and written communication skills /n - Ability to prioritise workload effectively /n - Confidence navigating multiple systems and processes at the same time /n /n /n Your Benefits /n /n - Company pension scheme to support your long-term financial wellbeing /n - Private medical cover, helping you access healthcare when you need it /n - 28 days’ annual leave plus bank holidays, supporting a healthy work–life balance /n