Prescription Service Specialist (m/f/d) in Northampton

Welcome to Unora! Headquartered in Berlin with a branch in the United Kingdom, we bring together decades of experience in ostomy care. Building on the strengths of ForLife and Oakmed, our team has been developing products for many years that offer comfort, provide security, and support healthy skin. We are passionate about the development, manufacture, and distribution of ostomy, incontinence, and wound care products, as well as supportive products for enteral nutrition. Our products are already in use in over 30 countries worldwide.

What sets us apart are the people behind our products and solutions. We create opportunities for people who want to make a difference. We encourage personal responsibility and professional growth, and we place great value on an open and respectful corporate culture. If you want to not only be part of the change but also actively shape it, you’ve come to the right place.

Your Responsibilities:

• Match prescriptions against consumer orders using internal systems, ensuring all products, quantities, and details are accurate before processing.
• Handle inbound calls from GP surgeries, Centralised Prescribing Services, and consumers including order requests and registrations.
• Make outbound calls to consumers to provide updates on stock availability, confirm delivery details, and clarify prescription information.
• Liaise with GP surgeries and Centralised Prescribing Services via phone and email to request and obtain outstanding prescriptions as well as resolve discrepancies with prescriptions received.
• Accurately update CRM systems (e.g. Salesforce and Prescription processing systems), ensuring exemption status and other key information is recorded correctly.
• Process consumer orders with a high level of accuracy.
• Maintain accurate and compliant consumer records in line with GDPR requirements.
• Generate reports using internal databases and systems.
• Work collaboratively to meet Contact Centre service levels and KPIs.
• Adhere to weekly schedules and attend required meetings, reviews, huddles, workshops, and training.
• Contribute to ad-hoc customer service or process-improvement projects.
• Represent the company professionally, demonstrating a positive and customer-centric approach at all times.

Your Profile:

• GCSE level literacy and numeracy (or equivalent).
• Intermediate IT skills, including proficiency in Microsoft Office.
• High attention to detail and accuracy.
• Ability to prioritise workload effectively.
• Excellent telephone manner.
• Strong verbal and written communication skills.
• Ability to navigate and use multiple systems simultaneously.
• Comfortable working in a fast-paced customer service environment.
• Positive, proactive attitude with a passion for delivering outstanding customer service.

Your Benefits:

• Company pension scheme to support your long-term financial wellbeing.
• Private medical cover, helping you access healthcare when you need it.
• 28 days’ annual leave plus bank holidays, supporting a healthy work–life balance.