At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest satisfaction.
- Company: UNO Hotels, a dynamic independent hotel brand in Maidenhead.
- Benefits: Career progression opportunities and a vibrant work environment.
- Other info: Join a growing hotel group with no two days the same!
- Why this job: Be hands-on, inspire your team, and make a real impact on guest experiences.
- Qualifications: Previous hotel operations leadership experience and strong people management skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a hands-on hotel leader who enjoys leading from the front rather than managing from behind a desk?
UNO Hotels is seeking an exceptional Hotel Operations Manager to lead the day-to-day operation of the newly refurbished UNO Thames Hotel, a boutique riverside hotel in Maidenhead.
This is a fantastic opportunity for someone who thrives in an independent hotel environment where no two days are the same. We are looking for an energetic leader who is passionate about guest service, commercial performance and developing high-performing teams.
What you'll be responsible for:• Leading the daily operation of the hotel across all departments.
• Delivering exceptional guest satisfaction.
• Driving bedroom, food & beverage and events revenue.
• Managing labour costs, payroll and departmental productivity.
• Coaching and developing the hotel team.
• Ensuring excellent quality standards throughout the property.
• Acting as Duty Manager and leading from the front during busy service periods.
• Building strong relationships with local businesses and corporate clients.
• Supporting the continued growth of one of the Thames Valley's most exciting independent hotel brands.
What we're looking for:✔ Previous hotel operations leadership experience.
✔ Strong commercial awareness.
✔ Excellent people management skills.
✔ A proactive, hands-on approach.
✔ High standards and attention to detail.
✔ Flexibility to work operational shifts when required.
✔ Passion for delivering memorable guest experiences.
This is not a desk-based management role. We are looking for someone who enjoys being visible throughout the hotel, supporting every department and inspiring the team through action.
If you're ready to join an ambitious, growing hotel group with genuine opportunities for career progression, we'd love to hear from you.
Hotel Operations Manager in Reading employer: Uno Hotels
UNO Hotels is an exceptional employer, offering a dynamic work environment in Slough where innovation meets hospitality. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside competitive salaries and performance bonuses. Join us to be part of a rapidly expanding hotel group that values collaboration and excellence in financial operations.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Manager in Reading
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Uno Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Uno Hotels
Don't be shy about reaching out to Uno Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Operations Manager in Reading
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Uno Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Uno Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
