At a Glance
- Tasks: Lead clinical operations and enhance the practitioner network for better mental health services.
- Company: Join Unmind, a pioneering company transforming workplace mental health.
- Benefits: Enjoy flexible working, private medical care, equity, and generous leave policies.
- Other info: Remote-first role with monthly meet-ups and a supportive team culture.
- Why this job: Make a real difference in mental health while working with top-tier clients.
- Qualifications: Experience in clinical operations and strong project management skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: UK Based, Remote-first (with monthly travel to London)
At Unmind, we're here to create better mental health. We believe mental health should be a source of strength, not struggle – for people, teams, and entire organisations. We combine science, technology, and human care to help companies like Uber, Disney, Major League Baseball, and the NHS improve mental health and drive performance.
Our Values:
- Ambition and Empathy: We’re building a company where ambition and empathy go hand in hand.
- Outpace the Rest: Move fast. Deliver excellence.
- Stronger Together: We go further, faster, together.
- Client First: We win, when our clients win.
Inclusion & Belonging: We’re building a place where everyone feels seen, heard, and supported – and where difference is celebrated. If you need adjustments during the process, tell us when you apply or email talent@unmind.com.
The Role — Senior Clinical Operations Manager
This role is an 11 month FTC for maternity cover. Unmind is transforming workplace mental health, and we’re looking for an experienced Senior Clinical Operations Manager to lead the day-to-day running and continuous improvement of our practitioner network, enabling the smooth running of Unmind’s therapy and coaching service. This role combines clinical operations expertise with strong judgement, clear decision-making, and a commitment to high standards. In this role, working closely with the Head of Global Care and Head of Operations, your focus will be quality, engagement, and operational excellence across the practitioner network.
What you'll do:
- Own day-to-day operational excellence for a growing practitioner network, maintaining high standards and a great end-to-end experience for practitioners and clients.
- Oversee practitioner performance and drive quality improvements, including defining and maintaining policy, standards, and ways of working.
- Oversee complex complaints and escalations, including investigation, risk management, and timely, clear responses.
- Own network engagement, including the practitioner communications calendar and outbound activity (updates, newsletters, webinars, and campaigns).
- Lead with clear decision-making, strong judgement, and pragmatic delivery in a fast-moving environment, documenting decisions as you go.
- Be a subject matter expert on practitioner policies and Unmind platforms.
- Deliver cross-functional roadmap initiatives that impact the practitioner network.
- Support the wider operations & commercial functions as needed.
About You:
In the spirit of equity and continuous growth, we invite you to remove education from your CV. Qualifications are not a factor in our decision-making. However, some experience in the following is important for this position:
- Direct experience working in a clinical operations role and digital platform setting.
- Psychology/Clinical background is preferred, or understanding of therapy/coaching practice requirements.
- Community management and communications experience.
- Strong project management skills.
- Strong listening skills and an ability to work harmoniously within an experienced, detail-oriented, supportive team.
- Able to challenge constructively and commit to team decisions.
- Comfortable with ambiguity, agility, and flexibility in a startup environment.
Tip for candidates: If you’re unsure whether to apply – do. We know great people don't always tick every box.
Life at Unmind: We believe wellbeing and performance go hand-in-hand – and we build our environment to support both. A few highlights:
- Private medical for you & your family.
- Equity in Unmind.
- Generous gender-neutral parental leave.
- 25 days holiday + birthday + celebration days.
- Revive & Thrive Days – company-wide Friday off monthly.
- Flexible working + early Friday summers.
- Remote-first within the UK, with monthly in-person meet-ups and access to a London co-working space.
- Annual learning budget + learning leave.
- Free weekly therapy or coaching sessions.
- Wellbeing support via WellHub & Bippit.
See all benefits on our Careers Page.
Senior Clinical Operations Manager (11 month FTC) employer: Unmind
At Unmind, we are dedicated to transforming workplace mental health, creating an environment where ambition and empathy thrive. As a remote-first employer with a strong commitment to employee wellbeing, we offer generous benefits including private medical care, equity options, and flexible working arrangements, all while fostering a culture of inclusion and continuous growth. Join us in making a meaningful impact on mental health for individuals and organisations alike.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Clinical Operations Manager (11 month FTC)
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Unmind before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Unmind. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Unmind you’re ready to step in and make an immediate impact!
We think you need these skills to ace Senior Clinical Operations Manager (11 month FTC)
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Senior Clinical Operations Manager (11 month FTC) at Unmind, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Unmind.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Unmind. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Unmind
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Unmind.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
