At a Glance
- Tasks: Drive client success and growth while collaborating with cross-functional teams.
- Company: Join Unmind, a leader in mental health innovation for top companies.
- Benefits: Enjoy flexible working, private medical care, and generous leave policies.
- Other info: Remote-first role with monthly meet-ups and a focus on wellbeing.
- Why this job: Make a real impact on mental health while working with industry giants.
- Qualifications: 5+ years in Client Success or Account Management with strong strategic skills.
The predicted salary is between 60000 - 75000 £ per year.
Location: UK Based, Remote-first (with monthly travel to London)
At Unmind, we’re here to create better mental health. We believe mental health should be a source of strength, not struggle – for people, teams, and entire organisations. We combine science, technology, and human care to help companies like Uber, Disney, Major League Baseball, and the NHS improve mental health and drive performance. Now we’re looking for more brilliant people to help us do it.
Our Values
- Outpace the rest – Move fast. Deliver excellence.
- Stronger together – We go further, faster, together.
- Client first – We win, when our clients win.
Inclusion & Belonging: We’re building a place where everyone feels seen, heard, and supported – and where difference is celebrated. If you need adjustments during the process, tell us when you apply or email talent@unmind.com. Learn more about how we hire and our commitment to equity in our Candidate FAQ.
The Role
The Senior Client Success Manager (sCSM) is responsible for driving measurable value, retention, and growth across a portfolio of strategic clients. This role partners closely with Account Managers and cross‑functional teams to shape account strategy, influence senior stakeholders, and ensure clients achieve clear business outcomes. The sCSM operates as a trusted advisor, using insight and strong judgement to anticipate risk, unlock opportunity, and lead structured, executive‑level engagements.
Key Responsibilities
- Strategic account leadership: Own success strategy for a portfolio of strategic accounts, including account plans, success roadmaps, and renewal readiness. Turn usage and client context into clear insights, ROI narratives, and recommendations. Capture and act on signals that drive retention and expansion.
- Executive presence and client impact: Lead executive‑level meetings with clear, structured communication. Align internally on goals, agenda, and outcomes before meetings. Share concise post‑meeting summaries with decisions, signals, and next steps.
- Risk management and portfolio health: Identify risk early and drive mitigation ahead of renewals and delivery milestones. Track health and engagement trends and elevate when performance drops. Run a regular portfolio risk review cadence with clear action plans.
- Ownership, adaptability, and judgement: Test, learn, and adjust strategy when results are off track. Build data‑backed proposals and 30‑day plans with clear KPIs. Take accountability for outcomes and communicate proactively with leadership.
- Collaboration and ways of working: Partner with AMs, Sales, Implementation, and Product to align strategy and delivery. Create reusable assets (playbooks, briefings, templates) that raise consistency. Contribute to team learning through coaching, call reviews, and best‑practice sharing.
About You
In the spirit of equity and continuous growth, we invite you to remove education from your CV. Qualifications are not a factor in our decision‑making.
- 5+ years experience in Client Success, Account Management, or related customer‑facing role.
- Demonstrated ability to operate as a trusted advisor with senior stakeholders, including facilitating structured, outcomes‑led conversations.
- Strong strategic thinking skills with the ability to turn data into insight, insight into recommendation, and recommendation into action.
- Proven track record of improving portfolio health, retaining revenue, and identifying growth opportunities.
- Excellent written communication skills, including concise executive briefs and clear documentation.
- High standards for operational rigour, including planning, pre‑briefing, follow‑up discipline, and stakeholder management.
- Strong judgement and adaptability, with evidence of testing, learning, and pivoting to deliver outcomes.
- Comfortable working cross‑functionally and influencing without direct authority.
Tip for candidates: If you’re unsure whether to apply – do. We know great people don’t always tick every box.
Life at Unmind
We believe wellbeing and performance go hand‑in‑hand – and we build our environment to support both.
Benefits
- Private medical for you & your family
- Equity in Unmind
- Generous gender‑neutral parental leave
- 25 days holiday + birthday + celebration days
- Revive & Thrive Days – company‑wide Friday off monthly
- Flexible working + early Friday summers
- Remote‑first within the UK, with monthly in‑person meet‑ups and access to a London co‑working space
- Annual learning budget + learning leave
- Free weekly therapy or coaching sessions
- Wellbeing support via WellHub & Bippit
See all benefits on our Careers Page.
Senior Client Success Manager employer: Unmind
At Unmind, we prioritise mental health and employee wellbeing, creating a supportive and inclusive remote-first work environment that fosters collaboration and growth. With generous benefits such as private medical care, equity options, and a strong focus on professional development, our team thrives on delivering excellence while celebrating diversity. Join us in making a meaningful impact on mental health for clients like Uber and Disney, all while enjoying the flexibility of remote work and monthly meet-ups in London.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Unmind on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. Think about how your past experiences align with the role of Senior Client Success Manager. We want to hear how you've driven success and tackled challenges!
✨Tip Number 3
Show off your strategic thinking! During interviews, be ready to discuss how you've turned data into actionable insights. We love candidates who can demonstrate their ability to influence senior stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Senior Client Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Client Success Manager role. Highlight your experience in client success and how it aligns with our values at Unmind. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Use bullet points where necessary and keep your language professional yet approachable. We love a good story, so don’t hesitate to share examples of your past successes!
Demonstrate Strategic Thinking:In your application, illustrate how you've turned data into actionable insights in previous roles. We’re looking for candidates who can think strategically and adapt their approach based on results, so share specific examples that showcase this ability.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the Unmind family!
How to prepare for a job interview at Unmind
✨Know Your Clients
Before the interview, research Unmind's key clients and their mental health initiatives. Understanding how they help companies like Uber and Disney will allow you to speak confidently about how you can drive value for their clients.
✨Showcase Your Strategic Thinking
Prepare examples that demonstrate your ability to turn data into actionable insights. Be ready to discuss how you've previously improved portfolio health and identified growth opportunities in your past roles.
✨Communicate Clearly and Concisely
Practice summarising complex ideas into clear, structured communication. During the interview, focus on delivering concise responses that highlight your experience with executive-level meetings and stakeholder management.
✨Demonstrate Adaptability
Be prepared to discuss times when you've had to pivot your strategy based on results. Highlight your judgement and how you've tested and learned from different approaches to achieve successful outcomes.
