At a Glance
- Tasks: Lead client success strategy and drive retention for global customers.
- Company: Join Unmind, a pioneering mental health tech company.
- Benefits: Private medical, equity options, flexible working, and generous leave.
- Other info: Remote-first role with monthly meet-ups and a focus on wellbeing.
- Why this job: Make a real impact on mental health while leading a dynamic team.
- Qualifications: Leadership experience in Client Success or Account Management in B2B SaaS.
The predicted salary is between 80000 - 100000 £ per year.
Location: UK Based, Remote-first (with monthly travel to London)
At Unmind, we're here to create better mental health. We believe mental health should be a source of strength, not struggle – for people, teams, and entire organisations. We combine science, technology, and human care to help companies like Uber, Disney, Major League Baseball, and the NHS improve mental health and drive performance.
Our Values:
- Outpace the rest – Move fast. Deliver excellence.
- Stronger together – We go further, faster, together.
- Client first – We win, when our clients win.
Inclusion & Belonging: We're building a place where everyone feels seen, heard, and supported – and where difference is celebrated. If you need adjustments during the process, tell us when you apply or email talent@unmind.com.
The Role — VP of Client Success: The success of our clients is fundamental to Unmind's success. As VP, Client Success, you'll lead the strategy, team, and operating model that drives retention, growth, and long-term client value across our global customer base. As a member of the commercial leadership team, you'll shape how Unmind partners with clients, ensuring we deliver exceptional experiences, measurable outcomes, and lasting relationships.
What you'll do:
- Define and execute Unmind's global Client Success strategy, with a focus on improving retention, strengthening customer health, and growing Net Revenue Retention (NRR).
- Build and embed the frameworks, processes, and operating rhythms that help the team manage customer relationships consistently, proactively, and at scale.
- Use data and customer insight to identify risk, surface opportunities, and ensure the team is focused on the actions that drive the greatest customer and commercial impact.
- Develop strong executive relationships with strategic clients, acting as a trusted advisor, senior sponsor, and escalation point where needed.
- Partner closely with Sales, Product, Marketing, and Finance to align customer outcomes with commercial priorities, product direction, and business planning.
- Lead, coach, and develop a high-performing global Client Success team, creating clarity, accountability, and a culture of continuous improvement.
About You: In the spirit of equity and continuous growth, we invite you to remove education from your CV. Qualifications are not a factor in our decision-making. However, some experience in the following is important for this position:
- Significant leadership experience within Client Success, Account Management, or a related customer-facing function in B2B SaaS.
- A proven track record of improving retention, reducing churn, and growing Net Revenue Retention (NRR) within enterprise environments.
- Experience building and scaling high-performing teams, operating models, and customer success processes.
- Strong commercial acumen, with experience partnering closely with Sales and owning customer growth outcomes.
- Exceptional stakeholder management and communication skills, with the ability to influence senior leaders internally and externally.
- Experience leading global teams and managing complex enterprise customer relationships.
Strongly desirable:
- Experience within HR technology, HealthTech, wellbeing, or other people-focused technology businesses.
- Experience operating in a high-growth or scale-up environment.
Life at Unmind: We believe wellbeing and performance go hand-in-hand – and we build our environment to support both. A few highlights:
- Private medical for you & your family
- Equity in Unmind
- Generous gender-neutral parental leave
- 25 days holiday + birthday + celebration days
- Revive & Thrive Days – company-wide Friday off monthly
- Flexible working + early Friday summers
- Remote-first within the UK, with monthly in-person meet-ups and access to a London co-working space
- Annual learning budget + learning leave
- Free weekly therapy or coaching sessions
- Wellbeing support via WellHub & Bippit
See all benefits on our Careers Page.
VP, Client Success in London employer: Unmind
At Unmind, we prioritise mental health and foster a culture where ambition meets empathy. As a remote-first employer based in the UK, we offer exceptional benefits including private medical care, equity options, and generous parental leave, alongside a commitment to employee growth through learning budgets and wellbeing support. Join us in creating meaningful impact for our clients while enjoying a flexible work environment that values inclusion and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land VP, Client Success in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Unmind!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Unmind.
We think you need these skills to ace VP, Client Success in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Unmind. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Unmind and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Unmind. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Unmind's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Unmind
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Unmind.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Unmind will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Unmind and how you would contribute to adapting HR strategies.
