At a Glance
- Tasks: Lead client launches and ensure smooth implementation of mental health solutions.
- Company: Join Unmind, a pioneering company focused on workplace mental health.
- Benefits: Enjoy flexible working, private medical care, equity options, and generous leave policies.
- Other info: Remote-first role with monthly meet-ups and a strong focus on wellbeing.
- Why this job: Make a real difference in mental health while working with top brands like Disney and Uber.
- Qualifications: Experience in client-facing project management and technical implementation is essential.
The predicted salary is between 60750 - 74250 £ per year.
Location: UK Based, Remote-first (with monthly travel to London)
At Unmind, we're here to create better mental health. We believe mental health should be a source of strength, not struggle – for people, teams, and entire organisations. We combine science, technology, and human care to help companies like Uber, Disney, Major League Baseball, and the NHS improve mental health and drive performance.
Our Values:
- Outpace the rest – Move fast. Deliver excellence.
- Stronger together – We go further, faster, together.
- Client first – We win, when our clients win.
Inclusion & Belonging: We’re building a place where everyone feels seen, heard, and supported – and where difference is celebrated. If you need adjustments during the process, tell us when you apply or email talent@unmind.com.
The Role — Senior Implementation Consultant: Unmind is transforming workplace mental health, and we’re looking for a Senior Implementation Consultant to own the delivery of client launches, live client platform changes, integrations, and time-critical implementation work. In this role, you’ll be the clear accountable owner from requirements through to go-live — combining project management, technical implementation, client leadership, and cross-functional coordination to protect delivery continuity and client confidence.
What you'll do:
- Own client implementation and change projects end to end, from requirements gathering and planning through to configuration, QA, launch, and handover, keeping momentum where deadlines are fixed or commercially important.
- Join pre-sales calls to talk clients through our process, answer questions, and be a credible person on these calls.
- Hold executive presence with client-facing leads for HR, IT, security, benefits, and other senior stakeholders, setting expectations clearly and confidently.
- Configure the platform, validate integrations, troubleshoot implementation issues, and escalate with clear diagnostic context when needed.
- Coordinate across Commercial, Product, Technology, Operations, and Client Success so risks, blockers, actions, and ownership are visible.
- Maintain strong implementation records, handovers, and processes to reduce single-point-of-failure risk.
- Surface recurring implementation themes and improvement opportunities to strengthen how we deliver for clients.
- Protect client experience at key moments, especially during new launches, complex changes, and first impressions.
- Flex across the wider Operations and Product Support functions where required, helping resolve client-impacting issues, improve processes, and maintain delivery momentum.
- Enable Operations team members to support with implementations when needed.
About You: In the spirit of equity and continuous growth, we invite you to remove education from your CV. Qualifications are not a factor in our decision-making. However, some experience in the following is important for this position:
- Experience owning client-facing implementation, onboarding, delivery, or technical project work from planning through to launch.
- Strong project management skills, with the ability to keep complex, time-critical work moving across multiple stakeholder teams.
- Comfortable working with technical configuration, integrations, QA, troubleshooting, and issue diagnosis.
- Confident communicating with senior client stakeholders, including HR, IT, security, benefits, or similar groups.
- Strong cross-functional coordination skills, with the ability to align internal teams around status, risks, blockers, and next steps.
- Strong judgement, ownership, and attention to detail in work where delivery quality affects client confidence.
- Comfort with ambiguity, agility, and flexibility in a startup environment.
Tip for candidates: If you’re unsure whether to apply – do. We know great people don't always tick every box.
Life at Unmind: We believe wellbeing and performance go hand-in-hand – and we build our environment to support both. A few highlights:
- Private medical for you & your family
- Equity in Unmind
- Generous gender-neutral parental leave
- 25 days holiday + birthday + celebration days
- Revive & Thrive Days – company-wide Friday off monthly
- Flexible working + early Friday summers
- Remote-first within the UK, with monthly in-person meet-ups and access to a London co-working space
- Annual learning budget + learning leave
- Free weekly therapy or coaching sessions
- Wellbeing support via WellHub & Bippit
See all benefits on our Careers Page.
Senior Implementation Consultant in London employer: Unmind
Unmind is an exceptional employer that prioritises employee well-being and innovation in the health tech sector. With a strong focus on flexible working arrangements, generous leave policies, and private medical care, we foster a supportive work culture that encourages professional growth and collaboration. Join us to make a meaningful impact in the realm of AI and healthcare while enjoying the benefits of a dynamic and inclusive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Implementation Consultant in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Unmind!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Unmind.
We think you need these skills to ace Senior Implementation Consultant in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Unmind. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Unmind and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Unmind. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Unmind's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Unmind
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Unmind.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Unmind will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Unmind and how you would contribute to adapting HR strategies.
