At a Glance
- Tasks: Lead exciting projects to launch custom teamwear and ensure top-notch quality.
- Company: Join a dynamic team at a leading sportswear company focused on customer success.
- Benefits: Enjoy flexible hours, hybrid working, 25 days annual leave, and regular team socials.
- Other info: Collaborate across teams and time zones in a supportive and inclusive environment.
- Why this job: Be part of innovative projects with global brands and make a real impact in the sportswear industry.
- Qualifications: Strong understanding of teamwear, excellent communication skills, and a proactive mindset.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an Implementation Manager to join our Customer Success team.
In this role, you will be responsible for the end-to-end process of launching customisable product ranges along with updating and maintaining live products.
These range from highly customisable sublimated team uniforms to embellished stock training wear.
This role is customer-facing.
Within a small team working with global brands, you will be exposed to a wide range of functions, including software engineering, e-commerce, manufacturing, supply chain, design, product development, sales, and more.
Internal, customer and partner collaboration is essential for success, as understanding and addressing underlying needs and expectations is crucial.
This requires strong partnerships, clear communication, and proactive issue resolution.
Key Responsibilities
- Manage customer projects of varying size, complexity and timescale; own timelines and proactively manage risks
- Create project technical specifications to capture all customer requirements and plan for implementation.
- Act as a central point of contact, facilitating collaboration between internal teams and customers to deliver projects, ensure project documentation is well managed
- Develop a practical understanding of Unmade OS and how it can be applied to meet customer requirements
- Coordinate the setup and testing of custom teamwear products
- Champion quality assurance through each stage of project delivery
- Identify opportunities for process improvements - clearly outline problems and solutions to get buy-in.
- What we’re looking for
To be successful in this role, you will need
- A strong understanding of the sportswear / teamwear market and products
- Experience facilitating meetings to drive decisions
- To be comfortable facing new problems and ambiguity
- To be able to communicate complex information in a clear and simple way
- To work effectively across different time zones with our customers, factory partners and the Unmade Product Creation team in Bangkok.
- To collaborate with internal and external teams to find the right solution
- To be a self-starter, to prioritise day-to-day tasks in line with strategic business needs
- To be a critical-thinker with experience in testing and validating assumptions
- A willingness to learn new systems and tools
- To contribute to an inclusive and positive working environment for everyone
- To measure twice and cut once
- Nice to have
- Adobe Illustrator experience
- Experience with apparel systems such as: Product Information Management (PIM), Enterprise Resource Planning (ERP), Colour libraries
- Understanding of apparel development and related tools, such as CLO 3D
- Software industry experience
- "25 days annual leave + bank holidays, with the option to purchase an extra 5 days per year"
- Flexible hours - organise your own time over the week to help you fit work around life
- Hybrid working - 2 days from our London office
- Working abroad policy
- Pension & salary sacrifice schemes
- Enhanced parental & sick leave
- Team lunches & plenty of office snacks
- Regular team socials
- #J-18808-Ljbffr
Implementation Manager, Custom Teamwear in London employer: Unmade
As an Implementation Manager at our company, you will thrive in a dynamic and inclusive work culture that values collaboration and innovation. With flexible working hours and a hybrid model based in London, we offer a supportive environment where you can grow your skills while managing exciting projects for global brands. Our commitment to employee well-being is reflected in our generous leave policies, regular team socials, and opportunities for professional development, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager, Custom Teamwear in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Unmade are looking for when hiring for a Implementation Manager, Custom Teamwear.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Unmade for the Implementation Manager, Custom Teamwear, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Unmade as a Implementation Manager, Custom Teamwear, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Unmade’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Implementation Manager, Custom Teamwear.
We think you need these skills to ace Implementation Manager, Custom Teamwear in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Unmade, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Unmade's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Unmade. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Unmade
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Unmade uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Unmade. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
