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- Tasks: Build relationships and drive sales in regulated industries while promoting innovative AI solutions.
- Company: Join UnlikelyAI, a pioneer in reliable and explainable AI technology.
- Benefits: Enjoy hybrid working, free team lunches, and annual offsite trips.
- Why this job: Shape the future of AI while growing your career in a dynamic startup environment.
- Qualifications: 6-12 months in B2B sales or customer success, with strong communication skills.
- Other info: Be part of a diverse team that values authenticity and innovation.
The predicted salary is between 28800 - 48000 £ per year.
At UnlikelyAI, we are building the future of AI: one that is reliable, explainable, and resistant to hallucination. Our patented neurosymbolic platform combines the expressive power of LLMs with the transparency and control of symbolic reasoning. This enables us to create AI systems that are accurate, auditable, and suitable for high-trust, high-stakes applications – where precision, traceability, and compliance are essential.
The Role
We’re hiring a Customer Success & Sales Executive to build our pipeline and develop early customer relationships in regulated industries. You’ll be the first person many prospects speak to, running outreach, qualifying opportunities, and setting up high-quality discovery that leads to real commercial conversations. In our world, sales and customer success are closely linked, so you’ll support the Growth team with these relationships as they develop.
What you’ll do
- Build and qualify a pipeline across regulated sectors (banking, insurance, accountancy and more)
- Research target accounts and run personalised outreach via email, LinkedIn and direct conversations.
- Book and run discovery calls, diagnosing problems and mapping them to UnlikelyAI’s value.
- Build trusted relationships with senior stakeholders and keep accounts warm as they develop.
- Share market/customer insights with the team to sharpen messaging, ICP and GTM.
- Track what’s working in the CRM and iterate on messaging and targeting.
What we’re looking for
- 6–12 months in B2B sales, SDR/BDR, customer success or a similar new-business role
- Confident speaking with senior stakeholders, with excellent written and verbal communication
- Curious, proactive and comfortable in ambiguity
- Resilient, self-motivated, and able to thrive in a fast-paced, evolving startup environment. You turn rejection into momentum
- Organised and metrics-aware, able to run your pipeline in tools like HubSpot/Sales Navigator
Nice to have
- Industry Knowledge: Experience selling into financial services, accountancy, and insurance sectors.
- Technical Understanding: An interest and understanding of AI, automation, or enterprise technology.
What’s in it for You
- Joining UnlikelyAI means working on technology that pushes boundaries while shaping your career:
- Collaborate with a passionate, world-class team at the intersection of AI research, engineering, and commercial growth.
- Grow your career in an environment that rewards curiosity, experimentation, and initiative.
- Learn directly from senior sales leaders and executives while contributing to meaningful business impact.
- Be part of a company building truly explainable and trustworthy AI for real-world, high-stakes use cases.
How to apply:
- Apply with your CV and a short sample outreach email - This should show how you’d approach a potential customer. We’re looking for judgement, clarity, and tone.
- Short Pitch Video - If your application looks like a good fit, we’ll ask you to record a short Loom introducing yourself and walking us through how you’d approach a prospect.
- Interview with the Hiring Manager - to go deeper on experience, judgement, and role fit followed by a short task.
- Final Onsite Interview - focused on how you’d work day to day with the team.
Working at UnlikelyAI
We offer a range of benefits and perks designed to support our team’s well-being and work-life balance:
- Hybrid working arrangement, flexibly balancing home and office time
- Office in Bloomsbury, five minutes from Tottenham Court Road and Holborn stations
- Free team lunches every Tuesday, Wednesday and Thursday
- Optional social and extra-curricular activities throughout the year
- Annual offsite, usually to an international location, where we can work and socialise in the sun
We are committed to having a truly diverse team where everyone is encouraged to be their authentic selves. We do not discriminate in employment based on gender, race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information. Having a broad mix of people helps us to be the best we can.
Customer Success & Sales Executive employer: UnlikelyAI
Contact Detail:
UnlikelyAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Sales Executive
✨Tip Number 1
Get to know the company inside out! Research UnlikelyAI's products and values so you can speak confidently about how you fit into their mission. This will help you stand out during your outreach and discovery calls.
✨Tip Number 2
Personalise your outreach! When reaching out to potential customers, tailor your messages to address their specific needs and pain points. This shows that you’re not just sending a generic email but genuinely interested in helping them.
✨Tip Number 3
Practice makes perfect! Before your discovery calls, rehearse how you’ll introduce yourself and discuss UnlikelyAI’s value proposition. The more comfortable you are, the better you’ll connect with senior stakeholders.
✨Tip Number 4
Keep track of everything! Use CRM tools like HubSpot to monitor your interactions and insights. This will help you refine your approach and ensure you’re always on top of your pipeline, making it easier to follow up and build those relationships.
We think you need these skills to ace Customer Success & Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success & Sales Executive role. Highlight relevant experience in B2B sales or customer success, and don’t forget to showcase your communication skills – they’re key for this position!
Craft a Compelling Outreach Email: When you send in your sample outreach email, think about how you’d engage a potential customer. Show us your judgement and clarity, and make sure your tone reflects the friendly yet professional vibe we love at StudySmarter.
Show Your Curiosity: In your application, let your curiosity shine through! We want to see that you’re proactive and eager to learn about AI and the industries we serve. Share any insights or experiences that demonstrate your interest in these areas.
Keep It Organised: As you prepare your application, keep everything organised. Use tools like HubSpot or Sales Navigator to track your progress and refine your messaging. This will not only help you in the application process but also in the role itself!
How to prepare for a job interview at UnlikelyAI
✨Know Your Stuff
Before the interview, dive deep into UnlikelyAI's neurosymbolic platform and understand how it stands out in the AI landscape. Familiarise yourself with the industries they serve, like banking and insurance, so you can speak confidently about how their technology can solve real-world problems.
✨Craft a Personalised Outreach Email
Since you'll be expected to run outreach, practice writing a sample email that showcases your ability to connect with potential customers. Highlight your understanding of their needs and how UnlikelyAI’s solutions can address them. This will demonstrate your judgement and clarity right from the start.
✨Prepare for Discovery Calls
Think about the types of questions you would ask during a discovery call. Focus on diagnosing problems and mapping them to UnlikelyAI’s value. Being prepared with insightful questions will show your proactive nature and help build trust with senior stakeholders.
✨Show Your Resilience
In a fast-paced startup environment, rejection is part of the game. Be ready to discuss how you've turned setbacks into learning experiences in your previous roles. This will highlight your resilience and self-motivation, traits that are essential for success in this position.
