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For Companies At a Glance
- Tasks: Resolve technical issues and enhance service delivery through proactive engineering.
- Company: Join Unizen, a modern Managed IT & Cyber Security Services company.
- Benefits: Salary between £25,000 - £30,000, fully remote work, and career progression opportunities.
- Other info: Work remotely with occasional team days in London, and grow your tech skills.
- Why this job: Combine support and engineering in a calm, structured environment with real impact.
- Qualifications: Strong PowerShell/Bash skills and experience in varied IT environments.
The predicted salary is between 25000 - 30000 £ per year.
Salary Range £25,000 - £30,000
About Unizen
Unizen Group Ltd is a modern, forward-thinking Managed IT & Cyber Security Services company that blends calm, zen-like clarity with a relentless focus on optimisation. Unizen prioritises understanding people first, building solutions that are both thoughtful and effective. We value calm, structured problem-solving over reactive firefighting. Join a calm, structured MSP. Not chaos-driven support.
Role Overview
This remote role sits between support and engineering, with a split across reactive support delivery and proactive engineering improvements. As a Support Engineer, you will resolve technical issues and contribute to service optimisation, automation, and platform improvements based on real client and operational needs.
Key Responsibilities
- Support Delivery:
- Provide high-quality support across multiple client environments
- Manage and prioritise a busy ticket queue, ensuring adherence to SLAs
- Troubleshoot and resolve issues across Windows, macOS, Microsoft 365, and core infrastructure
- Deliver excellent customer service with confident client-facing communication
- Implement technical solutions and improvements
- Develop and maintain scripts using PowerShell and Bash
- Identify recurring issues and drive proactive fixes
- Support standardisation across client environments
- Assist in internal tooling, scripting, and efficiency initiatives
Skills Required
Essential:
- Strong PowerShell &/or Bash scripting ability
- Experience supporting multiple clients in varied IT environments (MSP experience beneficial)
- Excellent troubleshooting across Windows & macOS
- Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Office apps)
- SharePoint administration, including permissions and structure
- Experience with Active Directory / Entra ID administration
- Solid understanding of email systems and mail flow troubleshooting
- Experience with device builds, deployments, and migrations
- Server administration capabilities (Windows Server environments)
- MDM / device management experience
- Basic networking knowledge and troubleshooting
- Strong organisational skills with the ability to balance support and project-based work
Desirable (Nice to have):
- Experience with RMM and PSA tools (e.g. ConnectWise, Autotask, NinjaRMM)
- Exposure to Microsoft Intune / Endpoint Manager / Conditional Access
- Firewall experience (SonicWall, WatchGuard, Fortinet)
- Familiarity with email security platforms (Mimecast, Barracuda)
Working Pattern
Fully remote, with occasional team days at the London SE1 office.
Why Apply?
- Work in a true Support Engineer role combining support and engineering
- Opportunity to build automation and influence technical delivery standards
- Exposure to a wide range of client environments and modern technologies
- Future progression into engineering, or project-focused roles
- Be part of a fast-paced, technically driven MSP environment
Support Engineer (Fully Remote) employer: Unizen
Contact Detail:
Unizen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (Fully Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant online communities, and attend virtual meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your PowerShell and Bash scripts. This not only demonstrates your technical abilities but also gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common support scenarios. Think about how you would troubleshoot issues across Windows and macOS, and be ready to discuss your approach to client communication. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Support Engineer (Fully Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Engineer role. Highlight your PowerShell and Bash scripting abilities, as well as your experience with Windows, macOS, and Microsoft 365. We want to see how you can bring calm and structured problem-solving to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Unizen's values. Show us your understanding of both support and engineering, and how you can contribute to our optimisation efforts.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love structured problem-solving, so share specific instances where you’ve resolved challenges or improved processes. This will help us see your proactive approach in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, we can't wait to hear from you!
How to prepare for a job interview at Unizen
✨Know Your Tech Inside Out
Make sure you brush up on your PowerShell and Bash scripting skills. Be ready to discuss specific examples of how you've used these tools in past roles, especially in troubleshooting and optimising client environments.
✨Showcase Your Problem-Solving Skills
Prepare to share stories about how you've tackled complex technical issues. Focus on your calm, structured approach to problem-solving, as this aligns with the company's values. Think about times when you turned a reactive situation into a proactive solution.
✨Understand the Client Perspective
Since this role involves client-facing communication, practice articulating technical concepts in a way that's easy for non-techies to understand. Highlight your experience in delivering excellent customer service and how you prioritise client needs.
✨Familiarise Yourself with the Company Culture
Research Unizen Group Ltd and their approach to Managed IT & Cyber Security Services. Be prepared to discuss how your values align with theirs, particularly around calmness and structured support. This will show that you're not just a fit for the role, but for the team too.