At a Glance
- Tasks: Design and implement tech solutions, lead projects, and improve client environments.
- Company: Join Unizen, a dynamic tech service provider in London focused on business growth.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional development.
- Other info: Be part of a supportive team with excellent career growth potential.
- Why this job: Make a real impact by solving complex problems and enhancing client technology.
- Qualifications: Experience with Microsoft 365, Azure, networking, and a passion for tech solutions.
The predicted salary is between 55000 - 55000 £ per year.
Company Description
Unizen is a London-based managed technology service provider focused on helping ambitious businesses grow through effective use of technology.
The company delivers expert IT and cyber security services with guaranteed outcomes that are designed to make technology a driver of business success, not just a support function.
- Job Title
- Solutions Engineer (Managed Services)
- Reports To
- Technical Director
- Location
- Hybrid - 3 days on site / 2 days work from home (with occasional travel to client sites)
- Company Offices: 79-81 Borough Road, London, SE1 1DN
About the Role
We are looking for a technically capable, solutions-focused engineer who enjoys solving complex problems and helping clients get the most from technology.
This is not a traditional support role.
While you will assist the Service Desk with escalated incidents when required, your primary responsibility will be delivering technical projects, designing and implementing solutions, improving client environments, and acting as a senior technical resource across the business.
You’ll work across Microsoft 365, Azure, networking, security and endpoint management, helping both clients and the internal team deliver high-quality outcomes.
Key Responsibilities
- Solutions & Projects (Primary Focus)
- Design, implement and document technical solutions for clients.
- Lead or participate in infrastructure and cloud migration projects.
• Deploy and configure Microsoft 365 technologies including
- Exchange Online
- Share Point Online
- Microsoft Teams
- Implement Azure services where appropriate.
• Design and implement secure networking solutions including
- Firewalls
- VPNs
- Switching
- Wireless networking
- Deliver Microsoft Intune deployments including Autopilot and endpoint security.
• Assist with security improvement programmes including
- Conditional Access
- MFA
- Secure Score improvements
- Produce high-quality technical documentation, runbooks and handover documentation.
- Create automation using Power Shell where appropriate.
- Work with clients to understand business requirements and recommend practical solutions.
- Technical Consultancy
- Act as a trusted technical advisor for clients.
- Carry out technical assessments and health checks.
- Identify opportunities to improve security, resilience and operational efficiency both internally and for our clients.
- Assist with technical roadmaps and lifecycle planning.
- Recommend best practice and modern Microsoft solutions.
- Service Desk Support (Secondary Focus)
- Provide support for escalated incidents.
- Assist with major incidents and problem management.
- Resolve complex technical issues that require senior engineering expertise.
- Ensure tickets are updated with clear technical notes and resolutions.
- Assist with maintaining SLA performance during busy periods.
- Technical Skills
- The successful candidate should have strong experience in most of the following:
- Microsoft
- Microsoft 365 Administration
- Exchange Online
- Share Point Online
- Microsoft Teams
- Conditional Access
- Virtual Networks
- Storage
- Identity Integration
- Device Compliance
- Networking
- TCP/IP
- DNS
- DHCP
- VLANs
- Routing
- VPN Technologies
- Firewalls
- Wireless Networking
Experience with vendors such as
- Fortinet
- Sophos
- Meraki
- Sonic Wall
- Datto
- Kaseya
- Autotask
- Security
Experience implementing
- Conditional Access
- Email Security
- Vulnerability Management
- Security Baselines
- Backup & Disaster Recovery
- Scripting
Experience with
- Power Shell
- Bash
- Microsoft Graph
- Automation
- Personal Attributes
We're looking for someone who
- Has a customer-first mindset.
- Is naturally curious and enjoys solving technical challenges.
- Thinks beyond the immediate issue to identify long-term improvements.
- Takes ownership from problem through to resolution.
- Communicates technical concepts clearly to both technical and non-technical audiences.
- Is calm under pressure and prioritises effectively.
- Enjoys mentoring others, sharing knowledge and nurturing their colleague relationships .
- Continuously develops their technical skills.
- Success Measures
Success in this role will be measured by
- Successful delivery of technical projects.
- High client satisfaction.
- Quality of technical documentation.
- Reduction in recurring technical issues.
- Positive contribution to the Service Desk.
- #J-18808-Ljbffr
Solutions Engineer employer: Unizen
Unizen is an exceptional employer that fosters a dynamic and collaborative work environment, perfect for a Project Manager looking to make a significant impact in the technology sector. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside a hybrid work model that promotes work-life balance. Our London office is not only a hub of innovation but also provides access to a diverse range of clients and projects, ensuring that every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Unizen values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Unizen might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Unizen!
✨Direct Apply to Unizen
Let's not forget to apply directly through the Unizen website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Solutions Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Unizen.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Unizen. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Unizen
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
