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For Companies At a Glance
- Tasks: Provide top-notch support and drive engineering improvements in a fully remote role.
- Company: Join Unizen, a modern Managed IT & Cyber Security Services company focused on optimisation.
- Benefits: Competitive salary, remote work flexibility, and opportunities for career progression.
- Other info: Enjoy a calm, structured work environment with a focus on problem-solving.
- Why this job: Combine support and engineering skills while working with cutting-edge technologies.
- Qualifications: Strong PowerShell/Bash scripting and experience in varied IT environments.
The predicted salary is between 25000 - 30000 £ per year.
Salary Range: £25,000 - £30,000
About Unizen: Unizen Group Ltd is a modern, forward-thinking Managed IT & Cyber Security Services company that blends calm, zen-like clarity with a relentless focus on optimisation. Unizen prioritises understanding people first, building solutions that are both thoughtful and effective. We value calm, structured problem-solving over reactive firefighting.
Role Overview: This remote role sits between support and engineering, with a split across reactive support delivery and proactive engineering improvements. As a Support Engineer, you will resolve technical issues and contribute to service optimisation, automation, and platform improvements based on real client and operational needs.
Key Responsibilities
- Support Delivery:
- Provide high-quality support across multiple client environments
- Manage and prioritise a busy ticket queue, ensuring adherence to SLAs
- Troubleshoot and resolve issues across Windows, macOS, Microsoft 365, and core infrastructure
- Deliver excellent customer service with confident client-facing communication
- Implement technical solutions and improvements
- Develop and maintain scripts using PowerShell and Bash
- Identify recurring issues and drive proactive fixes
- Support standardisation across client environments
- Assist in internal tooling, scripting, and efficiency initiatives
Skills Required
- Essential:
- Strong PowerShell &/or Bash scripting ability
- Experience supporting multiple clients in varied IT environments (MSP experience beneficial)
- Excellent troubleshooting across Windows & macOS
- Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Office apps)
- SharePoint administration, including permissions and structure
- Experience with Active Directory / Entra ID administration
- Solid understanding of email systems and mail flow troubleshooting
- Experience with device builds, deployments, and migrations
- Server administration capabilities (Windows Server environments)
- MDM / device management experience
- Basic networking knowledge and troubleshooting
- Strong organisational skills with the ability to balance support and project-based work
- Experience with RMM and PSA tools (e.g. ConnectWise, Autotask, NinjaRMM)
- Exposure to Microsoft Intune / Endpoint Manager / Conditional Access
- Firewall experience (SonicWall, WatchGuard, Fortinet)
- Familiarity with email security platforms (Mimecast, Barracuda)
Working Pattern: Fully remote, with occasional team days at the London SE1 office.
Why Apply?
- Work in a true Support Engineer role combining support and engineering
- Opportunity to build automation and influence technical delivery standards
- Exposure to a wide range of client environments and modern technologies
- Future progression into engineering, or project-focused roles
- Be part of a fast-paced, technically driven MSP environment
Support Engineer (Fully Remote) in Manchester employer: Unizen
Contact Detail:
Unizen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (Fully Remote) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Support Engineer role. You never know who might have the inside scoop on openings at Unizen or similar companies.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios. Brush up on your PowerShell and Bash scripting skills, as well as troubleshooting across Windows and macOS. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. At StudySmarter, we believe in finding the right fit. Check out our website for roles that excite you and match your skills, like the Support Engineer position at Unizen.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Support Engineer (Fully Remote) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Engineer role. Highlight your PowerShell and Bash scripting abilities, as well as your experience with Windows, macOS, and Microsoft 365. We want to see how you can bring calm and structured problem-solving to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values at Unizen. Show us your enthusiasm for providing high-quality support and engineering improvements.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate calm, structured approaches to problem-solving, so share those stories that highlight your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Unizen!
How to prepare for a job interview at Unizen
✨Know Your Tech Inside Out
Make sure you brush up on your PowerShell and Bash scripting skills, as well as your knowledge of Windows, macOS, and Microsoft 365. Be ready to discuss specific examples of how you've used these technologies in past roles, especially in a Managed Service Provider (MSP) environment.
✨Showcase Your Problem-Solving Skills
Unizen values calm, structured problem-solving, so prepare to share instances where you've effectively resolved technical issues. Think about how you prioritised tasks in a busy ticket queue and adhered to SLAs while maintaining excellent customer service.
✨Demonstrate Proactive Thinking
Since the role involves driving proactive fixes and optimisations, come prepared with ideas on how you would identify recurring issues and implement improvements. Discuss any experience you have with automation or internal tooling that could benefit the team.
✨Be Ready for Client-Facing Scenarios
As this role requires confident client-facing communication, practice articulating your thoughts clearly and professionally. You might be asked to role-play a support scenario, so think about how you would handle various client interactions and maintain a calm demeanour.