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For Companies At a Glance
- Tasks: Provide top-notch remote support and drive engineering improvements for diverse client environments.
- Company: Join Unizen, a modern Managed IT & Cyber Security Services company focused on calm and effective solutions.
- Benefits: Competitive salary, fully remote work, and opportunities for career progression.
- Other info: Enjoy a structured, calm work culture with opportunities for automation and technical influence.
- Why this job: Combine support and engineering skills while making a real impact in a dynamic tech environment.
- Qualifications: Strong PowerShell/Bash scripting, troubleshooting skills, and experience with Microsoft 365.
The predicted salary is between 25000 - 30000 £ per year.
Salary Range £25,000 - £30,000
About Unizen
Unizen Group Ltd is a modern, forward-thinking Managed IT & Cyber Security Services company that blends calm, zen-like clarity with a relentless focus on optimisation. Unizen prioritises understanding people first, building solutions that are both thoughtful and effective.
We value calm, structured problem-solving over reactive firefighting. Join a calm, structured MSP. Not chaos-driven support.
Role Overview
This remote role sits between support and engineering, with a split across reactive support delivery and proactive engineering improvements. As a Support Engineer, you will resolve technical issues and contribute to service optimisation, automation, and platform improvements based on real client and operational needs.
Key Responsibilities
- Support Delivery:
- Provide high-quality support across multiple client environments
- Manage and prioritise a busy ticket queue, ensuring adherence to SLAs
- Troubleshoot and resolve issues across Windows, macOS, Microsoft 365, and core infrastructure
- Deliver excellent customer service with confident client-facing communication
- Implement technical solutions and improvements
- Develop and maintain scripts using PowerShell and Bash
- Identify recurring issues and drive proactive fixes
- Support standardisation across client environments
- Assist in internal tooling, scripting, and efficiency initiatives
Skills Required
- Essential:
- Strong PowerShell &/or Bash scripting ability
- Experience supporting multiple clients in varied IT environments (MSP experience beneficial)
- Excellent troubleshooting across Windows & macOS
- Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Office apps)
- SharePoint administration, including permissions and structure
- Experience with Active Directory / Entra ID administration
- Solid understanding of email systems and mail flow troubleshooting
- Experience with device builds, deployments, and migrations
- Server administration capabilities (Windows Server environments)
- MDM / device management experience
- Basic networking knowledge and troubleshooting
- Strong organisational skills with the ability to balance support and project-based work
- Experience with RMM and PSA tools (e.g. ConnectWise, Autotask, NinjaRMM)
- Exposure to Microsoft Intune / Endpoint Manager / Conditional Access
- Firewall experience (SonicWall, WatchGuard, Fortinet)
- Familiarity with email security platforms (Mimecast, Barracuda)
Working Pattern
Fully remote, with occasional team days at the London SE1 office.
Why Apply?
- Work in a true Support Engineer role combining support and engineering
- Opportunity to build automation and influence technical delivery standards
- Exposure to a wide range of client environments and modern technologies
- Future progression into engineering, or project-focused roles
- Be part of a fast-paced, technically driven MSP environment
ICT Remote Support Engineer in Bury employer: Unizen
Contact Detail:
Unizen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Remote Support Engineer in Bury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend online meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your PowerShell and Bash scripts, troubleshooting projects, or any automation work you've done. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to Windows, macOS, and Microsoft 365. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our calm, structured team at Unizen.
We think you need these skills to ace ICT Remote Support Engineer in Bury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the ICT Remote Support Engineer role. Highlight your PowerShell and Bash scripting abilities, as well as your experience with Windows, macOS, and Microsoft 365. We want to see how you can bring calm, structured problem-solving to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Unizen's values. Show us how you prioritise understanding people and delivering thoughtful solutions in your work.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love structured problem-solving, so share specific instances where you've resolved challenges or improved processes. This will help us see your proactive approach in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, we can't wait to hear from you!
How to prepare for a job interview at Unizen
✨Know Your Tech Inside Out
Make sure you brush up on your PowerShell and Bash scripting skills, as well as your knowledge of Windows, macOS, and Microsoft 365. Be ready to discuss specific examples of how you've used these technologies in past roles, especially in a managed service provider (MSP) context.
✨Showcase Your Problem-Solving Skills
Unizen values calm, structured problem-solving, so prepare to share instances where you've effectively resolved technical issues. Think about how you prioritised tasks in a busy ticket queue and how you ensured adherence to SLAs while maintaining excellent customer service.
✨Demonstrate Proactive Thinking
Since the role involves both reactive support and proactive engineering improvements, come prepared with ideas on how you would identify recurring issues and implement fixes. Discuss any experience you have with automation or optimisation initiatives you've led or contributed to.
✨Familiarise Yourself with Their Culture
Unizen promotes a calm and structured work environment, so it’s important to align your answers with their values. Research the company culture and be ready to explain how your approach to support and engineering fits into their zen-like philosophy.