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- Tasks: Support river cruise operations and ensure seamless experiences for guests.
- Company: Join Uniworld, a leader in luxury river cruising with a people-first culture.
- Benefits: Enjoy travel credits, flexible remote work, and paid volunteer days.
- Other info: Hybrid role with excellent growth opportunities in the travel industry.
- Why this job: Be part of creating unforgettable travel moments while working in a dynamic environment.
- Qualifications: 2 years in operations, strong interpersonal skills, and passion for service.
The predicted salary is between 32000 - 32000 £ per year.
Location: London (UK) – Hybrid (4 days in the office, 1 day remote)
Salary: Up to £32K
Are you ready to bring your organizational expertise, people-first mindset, and love for travel to one of the world's most luxurious river cruise brands? Uniworld is seeking a River Cruise Operations Coordinator to join our dynamic London (UK) team and play a vital role in delivering unforgettable travel experiences.
Who We Are
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative, and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
What you’ll be doing:
As a River Cruise Operations Coordinator, you’ll play a pivotal role in supporting our ships and ensuring seamless operations. You’ll be the first point of contact for Cruise Managers, Local Hosts, and Suppliers, handling a variety of responsibilities, including:
- Operational support for assigned ships.
- Being first point of contact for Cruise Managers and Local Hosts for day-to-day operational business.
- Communicating last-minute changes to Suppliers, Cruise Managers, Local Hosts, and ships as needed.
- Liaising with Suppliers on expected participation levels and services needed per cruise whilst readjusting them accordingly when required.
- Controlling the quality and performance of our Suppliers, Cruise Managers and Local Hosts (assigned ships).
- Following up on quality of services and following up on Cruise Managers and Local Hosts tour report service feedback (assigned ships).
- Covering emergency duties/phone (including weekends) as required on a rotational basis.
- Communicating with our international offices/teams to successfully deliver Uniworld cruises/products.
- General administrative duties, which can include but not limited to, invoicing queries, deviations, special events/activities, and daily operation delivery for your allocated ships.
- Special assignments and projects as delegated to you.
About You
- Minimum 2 years in operations, preferably in tourism or hospitality.
- Familiarity with the cruise industry and European rivers/cities is a plus.
- Strong interpersonal skills to build relationships with shipboard staff, suppliers, and internal teams.
- Excellent organizational and IT skills (MS Office proficiency required; experience with MarineXchange (MXP) is a bonus).
- Fluent in English (written and verbal), additional European languages like German, French, or Italian are advantageous.
- A proactive mindset and ability to work autonomously.
- Proof of the right to work in the UK.
- A passion for delivering exceptional service and attention to detail.
Perks
You’ll enjoy an annual travel credit, the flexibility to work from anywhere for two weeks each year, and two paid days off to volunteer for causes close to your heart. Additionally, you’ll have access to professional development courses that help fuel your passion and growth. Be part of our mission to MAKE TRAVEL MATTER®, while working in a dynamic, hybrid role that blends both office and remote work.
Ready to Join Us?
Apply today! For more about us, visit www.ttc.com. The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
Has this position sparked your interest? Send a full application with your CV and motivation letter to moniek.jaspers@uniworld.com
Program Services Coordinator employer: Uniworld Boutique River Cruises
Contact Detail:
Uniworld Boutique River Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the cruise and travel industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely excited about making travel matter!
✨Tip Number 3
Practice your communication skills. As a River Cruise Operations Coordinator, you'll need to be clear and concise. Role-play with a friend to nail those tricky questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Program Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the River Cruise Operations Coordinator role. Highlight your operational support experience and any relevant tourism or hospitality background to catch our eye!
Craft a Compelling Motivation Letter: Your motivation letter is your chance to shine! Share your passion for travel and exceptional service, and explain why you’re the perfect fit for our team. Be genuine and let your personality come through!
Show Off Your Organisational Skills: Since this role is all about seamless operations, give us examples of how you've successfully managed multiple tasks or projects in the past. We love seeing how you keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Uniworld Boutique River Cruises
✨Know Your Stuff
Before the interview, dive deep into Uniworld and The Travel Corporation. Understand their values, mission, and what makes them stand out in the cruise industry. This knowledge will help you connect your experience with their goals.
✨Showcase Your Organisational Skills
As a Program Services Coordinator, you'll need to demonstrate your organisational prowess. Prepare examples from your past roles where you successfully managed operations or coordinated teams, especially in tourism or hospitality.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations, like last-minute changes or supplier issues. Think of specific instances where you navigated challenges effectively, showcasing your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the biggest challenges they face, or how success is measured in this role. This shows your genuine interest and helps you gauge if it's the right fit for you.