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- Tasks: Support river cruise operations and ensure seamless experiences for guests.
- Company: Join Uniworld, a leader in luxury river cruising with a people-first culture.
- Benefits: Enjoy travel credits, flexible remote work, and volunteer days off.
- Other info: Be part of a diverse team committed to making travel matter.
- Why this job: Make a real impact in the travel industry while working in a dynamic environment.
- Qualifications: Strong organisational skills, IT proficiency, and a passion for exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
Location: London (UK) – Hybrid (4 days in the office, 1 day remote)
Are you ready to bring your organizational expertise, people-first mindset, and love for travel to one of the world's most luxurious river cruise brands? Uniworld is seeking a River Cruise Operations Coordinator to join our dynamic London (UK) team and play a vital role in delivering unforgettable travel experiences.
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative, and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
As a River Cruise Operations Coordinator, you’ll play a pivotal role in supporting our ships and ensuring seamless operations. You’ll be the first point of contact for Cruise Managers, Local Hosts, and Suppliers, handling a variety of responsibilities, including:
- Operational support for assigned ships.
- Being first point of contact for Cruise Managers and Local Hosts for day-to-day operational business.
- Communicating last-minute changes to Suppliers, Cruise Managers, Local Hosts, and ships as needed.
- Liaising with Suppliers on expected participation levels and services needed per cruise whilst readjusting them accordingly when required.
- Controlling the quality and performance of our Suppliers, Cruise Managers and Local Hosts (assigned ships).
- Following up on quality of services and following up on Cruise Managers and Local Hosts tour report service feedback (assigned ships).
- Covering emergency duties/phone (including weekends) as required on a rotational basis.
- General administrative duties, which can include but not limited to, invoicing queries, deviations, special events/activities, and daily operation delivery for your allocated ships.
- Special assignments and projects as delegated to you.
Excellent organizational and IT skills (MS Office proficiency required; experience with MarineXchange (MXP) is a bonus). Fluent in English (written and verbal), additional European languages like German, French, or Italian are advantageous. A passion for delivering exceptional service and attention to detail.
You’ll enjoy an annual travel credit, the flexibility to work from anywhere for two weeks each year, and two paid days off to volunteer for causes close to your heart. Additionally, you’ll have access to professional development courses that help fuel your passion and growth. Be part of our mission to MAKE TRAVEL MATTER®, while working in a dynamic, hybrid role that blends both office and remote work.
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it!
Service Program Manager in City of London employer: Uniworld Boutique River Cruises
Contact Detail:
Uniworld Boutique River Cruises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Program Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at Uniworld or similar companies. Attend industry events or webinars to make connections and show your passion for river cruise operations.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their commitment to exceptional service and think of examples from your past experiences that align with their ethos. We want to see how you can contribute to creating unforgettable travel experiences!
✨Tip Number 3
Showcase your organisational skills! During interviews, be ready to discuss how you've managed multiple tasks or projects simultaneously. Use specific examples that highlight your ability to handle operational support and communicate effectively with various stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make travel matter together!
We think you need these skills to ace Service Program Manager in City of London
Some tips for your application 🫡
Show Your Organisational Skills: Make sure to highlight your organisational expertise in your application. We want to see how you manage tasks and keep everything running smoothly, just like you would in the role of a River Cruise Operations Coordinator.
Emphasise Your People-First Mindset: Since this role is all about communication and support, let us know how you prioritise people in your work. Share examples of how you've built relationships with colleagues or clients to create a positive experience.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the extra step!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Uniworld Boutique River Cruises
✨Know Your Stuff
Before the interview, dive deep into Uniworld's values and mission. Understand their commitment to exceptional service and how they create enriching travel experiences. This will help you align your answers with their ethos and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a River Cruise Operations Coordinator, you'll need top-notch organisational skills. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised and ensured smooth operations, as this will resonate well with the interviewers.
✨Communicate Clearly
Since you'll be the first point of contact for various stakeholders, practice clear and concise communication. During the interview, demonstrate your ability to convey information effectively. You might even want to role-play potential scenarios where you have to communicate last-minute changes or liaise with suppliers.
✨Emphasise Your Passion for Travel
Uniworld is all about creating unforgettable travel experiences. Share your personal travel stories and how they’ve shaped your understanding of customer service. This not only shows your passion but also helps the interviewers see how you can contribute to their mission of making travel matter.