At a Glance
- Tasks: Lead and optimise international admissions operations while training and supporting your team.
- Company: Join MedforthGlobal Education, a leader in international education.
- Benefits: Enjoy a competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on data accuracy and operational excellence.
- Why this job: Make a real impact on international student admissions and enhance your leadership skills.
- Qualifications: Bachelor’s degree and 5-7 years in admissions operations or related fields.
The predicted salary is between 50000 - 65000 £ per year.
The Assistant Director, Enrollment Operations serves as an operational leader within MedforthGlobal Education’s (MGE) Admissions Operations team, with primary responsibility for International admissions operations, training, quality assurance, and regional process governance. This role provides direct leadership to the International Senior Enrollment Coordinators and Enrollment Coordinators, while serving as a key partner to the Director of Admission Operations in maintaining data accuracy, workflow consistency, and operational excellence within the International team.
The Assistant Director works closely with the Director of Admission Operations and the Admissions leadership team to ensure operational processes effectively support recruitment strategy, applicant progression, and successful enrollment outcomes for International students.
Essential Functions- Leadership & Supervision
- Serve as a leader within Admissions Operations for the International team, providing day-to-day leadership and operational decision-making support.
- Provide direct supervisory leadership to Senior Enrollment Coordinators and Enrollment Coordinators, ensuring strong performance, accountability, and adherence to admissions standards.
- Conduct regular 1:1 meetings, performance coaching, and workload oversight to support accuracy, efficiency, and professional development.
- Serve as the primary operational escalation point for International admissions processing, data, and workflow issues.
- Ensure appropriate coverage, continuity, and prioritization of work during peak cycles or staff absences.
- Training, Quality Assurance & Audits (International Team Only)
- Establish and enforce audit standards, quality benchmarks, and training expectations for the International team.
- Lead the design, delivery, and ongoing evaluation of training programs specific to International admissions processes and data accuracy.
- Conduct regular reviews of applicant files, Salesforce documentation, checklist completion, and communication standards within the International team.
- Identify regional error trends, root causes, and training gaps; implement corrective actions and targeted retraining as needed.
- Partner closely with the Director of Admission Operations to maintain clear standards for accuracy and compliance within International admissions processing.
- Process Flow & Regional Operational Governance
- Own and continuously refine International admissions workflows to ensure clarity, consistency, and efficiency.
- Partner with the Director of Admission Operations to ensure International processes align with broader admissions standards and expectations.
- Evaluate existing International workflows to identify inefficiencies, rework, or inconsistencies and implement improvements to reduce errors and turnaround time.
- Ensure International-specific processes are clearly documented and accessible to support training, audits, and operational continuity.
- Data Integrity & International Oversight
- Oversee and ensure data quality assurance for the International team, with Salesforce and related systems reflecting accurate, complete, and timely information.
- Partner closely with the Director of Admission Operations to maintain clean, audit-ready data across all admissions populations, serving as a key escalation point for complex data issues.
- Monitor International applicant processing trends and recommend adjustments to staffing, workflow allocation, or training initiatives as needed.
- Serve as a subject‑matter expert for International admissions data requirements and region‑specific nuances.
- Cross‑Department Collaboration
- Work collaboratively with Admissions, Admissions Operations, Registrar, Financial Aid, Bursar, IT, and partner teams to ensure smooth applicant transitions.
- Work closely with the other Assistant Director of Admissions Operations to align operational workflows, service standards, and applicant progression expectations.
- Represent International Admissions Operations in operational and pod meetings, providing insights on performance trends and process improvements.
- Support regional initiatives, system enhancements, and compliance efforts impacting International admissions.
- Work collaboratively with the Director of Admissions Operations and the Assistant Director of Admissions on workflow improvements, policy clarifications, and training needs.
- Additional Responsibilities
- Provide operational coverage during peak periods to ensure uninterrupted service to applicants, students, staff and faculty.
- Support institutional initiatives and special projects as assigned.
- Ensure compliance with all institutional policies and regulatory standards.
- Perform other duties and special projects assigned by leadership.
- Strong leadership and supervisory skills, with experience coaching and developing operational staff.
- Deep commitment to data accuracy, quality assurance, and process consistency.
- Strong analytical and problem‑solving skills, with the ability to identify trends and implement effective improvements.
- Excellent written and verbal communication skills, with comfort delivering training and feedback.
- High level of proficiency with CRM systems (Salesforce preferred) and familiarity with admissions‑related systems and workflows.
- Ability to manage multiple priorities in a fast‑paced international admissions environment.
- Strong collaboration skills and ability to work effectively across departments and global regions.
- Cultural competency and experience supporting diverse international populations.
- Required
- Bachelor’s degree
- 5–7 years of experience in admissions operations, enrollment management, or a related field.
- Demonstrated experience leading training, quality assurance, or operational oversight functions.
- Experience supervising staff in a detail‑driven, deadline‑oriented environment.
- Preferred
- Experience supporting international admissions processes.
- Experience with Salesforce, Banner, OnBase, or comparable CRM/ERP systems.
- Prior involvement in audit, compliance, or process improvement initiatives.
- Professional office or hybrid environment with frequent use of computers, phones, and virtual collaboration platforms.
- Ability to maintain focus and accuracy in a high‑volume international admissions setting.
- Full‑time schedule, Monday–Friday, with flexibility during peak admissions cycles and to support global time zones as needed.
- Stabilized International Admissions Operations: Clear leadership, training, and oversight result in predictable, high‑performing workflows within the International team.
- Improved Accuracy & Data Integrity: Reduced error rates and audit‑ready records across International admissions systems.
- Stronger Team Competency: Senior and Enrollment Coordinators demonstrate increased confidence, consistency, and accuracy through structured training and quality oversight.
- Clear & Consistent International Processes: Standardized regional workflows reduce rework and support alignment with broader admissions expectations.
- Operational Efficiency: Faster processing and fewer escalations improve the applicant experience and support timely applicant progression.
Assistant Director, Enrollment Operations employer: University Support Services, LLC
MedforthGlobal Education is an exceptional employer that prioritises professional development and operational excellence within a collaborative work culture. As the Assistant Director of Enrollment Operations, you will lead a dedicated team in a dynamic environment, benefiting from comprehensive training programmes and opportunities for growth while contributing to the success of international admissions. Located in a professional office or hybrid setting, MGE fosters a supportive atmosphere that values diversity and encourages innovative solutions to enhance the applicant experience.
Contact Details:
University Support Services, LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director, Enrollment Operations
✨Tip Number 1
Network like a pro! Reach out to current employees at MedforthGlobal Education or similar organisations on LinkedIn. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for leadership roles in admissions operations. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've improved processes or led teams in the past. We love seeing candidates who can demonstrate their impact with real-life stories.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Assistant Director, Enrollment Operations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in admissions operations. We want to see how your skills align with the role of Assistant Director, especially in areas like leadership and data accuracy.
Showcase Your Leadership Skills:Since this role involves supervising a team, don’t forget to mention any previous leadership experiences. We love seeing examples of how you've coached or developed staff in past roles!
Be Data-Driven:Given the emphasis on data integrity and quality assurance, include specific examples of how you've improved processes or maintained data accuracy in your previous positions. Numbers speak volumes!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at University Support Services, LLC
✨Know Your Stuff
Before the interview, dive deep into MedforthGlobal Education’s mission and values. Understand their approach to international admissions and be ready to discuss how your experience aligns with their goals. This shows genuine interest and preparation.
✨Showcase Leadership Skills
As an Assistant Director, you'll need strong leadership abilities. Prepare examples of how you've successfully led teams or projects in the past. Highlight your experience in training and quality assurance, as these are key aspects of the role.
✨Data is Key
Since data accuracy is crucial for this position, brush up on your knowledge of CRM systems like Salesforce. Be prepared to discuss how you've ensured data integrity in previous roles and any specific strategies you used to improve processes.
✨Collaboration is Essential
This role requires working closely with various departments. Think of examples where you've collaborated effectively across teams. Emphasise your communication skills and cultural competency, especially when dealing with diverse international populations.
