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- Tasks: Be the friendly face of the University, helping students and staff with their queries.
- Company: Join a diverse and inclusive University that values every voice.
- Benefits: Enjoy flexible working hours and family-friendly arrangements.
- Why this job: Make a positive impact on campus life while developing your customer service skills.
- Qualifications: 5 GCSEs at Grade C or above, or equivalent experience required.
- Other info: Shifts cover 7 days a week; must be adaptable and ready to multi-task.
The predicted salary is between 24000 - 36000 £ per year.
As a University Receptionist, on a daily basis, you will be the first point of contact for students, staff and visitors. You will provide support, advice and redirect queries where relevant. The post holder will be required to be flexible according to the needs and resources of the University and may be requested to undertake other duties as appropriate to the grade of post., We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff.
A flexible, adaptable approach to work is necessary; whilst you will primarily be based at specific Reception areas, there will also be a requirement to cover other receptions across the University campus.
This post covers 7 days a week. Shifts are managed on a roster basis and will be a combination of early and late shifts between 06:50 – 23:00, averaging 37 hours a week
Skills, Experience & Qualification needed
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A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience
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An understanding of the importance of the Reception role in giving a positive impression of the department. A commitment to delivering a high-quality, customer-focused service.
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Working knowledge of computer software such as Microsoft Word, Excel and the use of internet and e-mail
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Ability to effectively organise and prioritise own work and follow procedures in order to produce work to a high standard to required deadlines
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Ability to adapt to changing priorities, work to deadlines and a proven ability to handle enquiries and people sympathetically and in a professional manner.
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Ability to undertake manual handling duties for the movement of furniture, equipment and mail
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Ability to work under pressure and multi-task in a busy front of house reception
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Experience of administrative duties within a large complex organisation
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Friendly, personable, calming and welcoming attitude with good social skills and an ability
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to show tact and diplomacy in dealing with a wide range of people
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Evidence of upholding our behaviours
For an informal discussion about the post, please contact: James Kennedy (Customer Experience Manager) 07552 285964 or email
University Receptionist employer: University of York
Contact Detail:
University of York Recruiting Team
+447552285964
StudySmarter Expert Advice 🤫
We think this is how you could land University Receptionist
✨Tip Number 1
Make sure to familiarize yourself with the university's values and mission. This will help you convey a genuine understanding of the importance of the reception role in creating a positive impression.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, being friendly and approachable is key. Consider role-playing different scenarios to prepare for various types of inquiries.
✨Tip Number 3
Get comfortable with the software mentioned in the job description, like Microsoft Word and Excel. Being proficient will not only help you stand out but also make your day-to-day tasks much easier.
✨Tip Number 4
Be ready to demonstrate your adaptability. Think of examples from your past experiences where you've successfully handled changing priorities or worked under pressure, as this is crucial for the role.
We think you need these skills to ace University Receptionist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a University Receptionist. Highlight your customer service skills and ability to handle inquiries in a friendly and professional manner.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your administrative experience, computer skills, and any relevant qualifications, such as GCSEs or equivalent.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the university. Mention your adaptability and commitment to providing high-quality service, as well as your understanding of the importance of a positive reception experience.
Highlight Relevant Experience: In your application, be sure to include specific examples of past experiences where you demonstrated your ability to work under pressure, multi-task, and maintain a welcoming attitude in a busy environment.
How to prepare for a job interview at University of York
✨Show Your Customer Service Skills
As a University Receptionist, you'll be the first point of contact for many. Highlight your experience in providing excellent customer service and how you handle inquiries with a friendly and professional demeanor.
✨Demonstrate Flexibility and Adaptability
The role requires a flexible approach to work. Be prepared to discuss examples of how you've adapted to changing priorities or taken on additional responsibilities in previous roles.
✨Highlight Your Organizational Skills
With multiple tasks and responsibilities, strong organizational skills are essential. Share specific instances where you've effectively prioritized your workload and met deadlines in a busy environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle various situations, such as dealing with difficult visitors or managing multiple inquiries at once. Practice your responses to demonstrate your problem-solving skills and calm demeanor.
