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- Tasks: Provide admin support and reception services for students and staff.
- Company: Join a renowned Chemistry department committed to teaching and student satisfaction.
- Benefits: Enjoy a supportive work environment with family-friendly policies and community activities.
- Why this job: Be part of a friendly team making a positive impact in education and sustainability.
- Qualifications: 5 GCSEs at Grade C or above, or equivalent experience; customer service skills required.
- Other info: Work primarily on campus with no hybrid options; core hours Monday to Friday.
Department
The successful candidate will be part of two supportive and community-oriented departments:
The main responsibilities of the role are within the Department of Chemistry, which is renowned internationally for our research. This is combined with a commitment to teaching and outstanding student satisfaction, and we have been recognised consistently for our family-friendly policies and are proud of our Athena SWAN Gold Award.
The post holder will be a part of the Student Services team, who also support the Department of Environment & Geography. The Department has a strong commitment to upholding our core values (embracing diversity, making a positive difference, environmental sustainability, being friendly and helpful, and always learning). The department is proud to hold an Athena Swan Silver Award.
Role
We are looking for an administrator to provide reception services and admin support as part of our larger Student Services team. You will respond professionally to enquiries, received on the telephone, in person or electronically, and provide reception services to a variety of internal and external users. Duties may include arranging meetings, including booking rooms, catering and AV equipment; arranging parking permits and travel; ordering departmental supplies. You will also support a range of student services activities including assessments and welfare support. Working within the wider Student Services team you will support student and staff community activities.
Due to the requirements of the role, the Chemistry Building on Campus West would be the main place of work; there is an expectation for this role to cover the reception for core hours, Monday – Friday. Please note that hybrid or home working could not be supported as part of a regular working pattern.
Skills, Experience & Qualification needed
- A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience.
- An understanding of the importance of the role in giving a positive impression of the Department.
- A commitment to delivering a high-quality, customer-focused service.
- Working knowledge of computer software such as Microsoft Word, Excel and the use of the internet and e-mail.
- Ability to effectively organise and prioritise own work and follow procedures in order to produce work to a high standard to required deadlines.
- Ability to adapt to changing priorities, work to deadlines and a proven ability to handle enquiries and people sympathetically and in a professional manner.
- Friendly, personable, calming and welcoming attitude with good social skills and an ability to show tact and diplomacy in dealing with a wide range of people.
You can find out more about our department on our webpages.
Interview date: To be confirmed
For informal enquiries: please contact Phil Stokoe atphil.stokoe@york.ac.uk
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Student Services Assistant employer: University of York
Contact Detail:
University of York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Assistant
✨Tip Number 1
Familiarise yourself with the core values of the departments you'll be working with. Understanding their commitment to diversity, sustainability, and community will help you align your responses during interviews and show that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Since the role involves providing a high-quality, customer-focused service, think of specific examples where you've successfully handled enquiries or supported others in a professional manner.
✨Tip Number 3
Showcase your organisational skills by thinking of ways you've effectively managed multiple tasks or priorities in previous roles. This will demonstrate your ability to adapt to changing demands, which is crucial for this position.
✨Tip Number 4
Research the departments' recent activities or achievements, especially those related to student services. Being knowledgeable about their current projects can help you engage in meaningful conversations during the interview and show your genuine interest in the role.
We think you need these skills to ace Student Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Student Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide high-quality support.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the department. Mention specific examples of how you have successfully handled enquiries or provided administrative support in previous roles, showcasing your friendly and professional attitude.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at University of York
✨Showcase Your Customer Service Skills
As a Student Services Assistant, you'll be the first point of contact for students and staff. Be prepared to discuss your previous experience in customer service roles, highlighting how you handled enquiries and provided support in a friendly and professional manner.
✨Demonstrate Organisational Abilities
This role requires excellent organisational skills. Be ready to share examples of how you've effectively managed your time and prioritised tasks in past positions, especially when dealing with multiple responsibilities like arranging meetings or handling administrative duties.
✨Emphasise Adaptability
The ability to adapt to changing priorities is crucial in this role. Prepare to discuss situations where you've successfully adjusted to new challenges or changes in workload, showcasing your flexibility and problem-solving skills.
✨Familiarise Yourself with the Departments
Research the Department of Chemistry and the Department of Environment & Geography. Understanding their values and current initiatives will help you align your answers with their goals and demonstrate your genuine interest in contributing to their community-oriented environment.
