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- Tasks: Supervise a team providing flexible cleaning services across campus, including room setups and deep cleaning.
- Company: Join the University of York, dedicated to enhancing student experiences through outstanding facilities.
- Benefits: Enjoy flexible working hours, inclusive policies, and a supportive community focused on diversity.
- Why this job: Be part of a dynamic team making a real impact on campus cleanliness and student satisfaction.
- Qualifications: 5 GCSEs at Grade C or above, full driving licence, and knowledge of cleaning safety practices required.
- Other info: This role requires weekend work and offers opportunities for training and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Directorate of Technology, Estates & Facilities - (Facilities Services) The Directorate of Technology, Estates and Facilities [DTEF] is responsible for ‘providing outstanding work, study, research facilities, and facilities to enhance the student experience, on campus and online’. This role is based within the Facilities section and is part of the Rapid Response team (RRT) within Cleaning Services. Cleaning Services ensure the University’s offices and residential buildings are suitably clean and well prepared. There are approximately 380 members of Cleaning Services, who are line managed by Cleaning Zone Managers.
As part of the RRT, you will respond flexibly to requests for room set ups, furniture moves and the collection and disposal of goods. You will coordinate reactive requests and enable the team to undertake deep cleaning as and when required. You will be required to supervise a team in the provision of a reactive service, campus wide service. In addition, you will monitor staff attendance and report verbally on any issues. In this role, you will provide support to the Managers by assisting with team communications, training and time and attendance monitoring. You will be required to use the University’s online time and attendance system along with other systems and regular email use. You will provide support and guidance to the Supervisors and wider teams and when required cover for staff absences and work with colleagues to ensure a professional service is delivered.
We currently have a 20 hour vacancy available for which the usual hours of work are as follows:
- Friday: 10:00am - 15:00pm
- Saturday: 6:00am - 14:00pm
- Sunday: 6:00am - 14:00pm
Whilst regular hours of work are in place, there is a requirement for cover to be provided across any 5/7 working days including evenings, weekends and public holidays.
Skills, Experience & Qualification needed:
- A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience.
- Full driving licence.
- Working knowledge of computer software such as Microsoft Word and Excel and Email.
- Knowledge of cleaning chemicals and safe methods of working.
- Understanding of Health & Safety issues in relation to manual handling and COSHH.
- Ability to effectively organise and prioritise own work and follow procedures.
- Ability to organise the work activity of a team and to allocate and delegate work appropriately.
- Numeracy & literacy skills with the ability to monitor expenditure against a financial account and/or budget.
- Customer service skills to enable dialogue and interaction with staff, students and conference guests.
Interview date: TBC
For informal enquiries: please contact hr-enquiries@york.ac.uk
The University is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, campus facilities and services to support staff from different backgrounds.
Senior Cleaning Supervisor (Rapid Response Team) employer: University of York
Contact Detail:
University of York Recruiting Team
hr-enquiries@york.ac.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Cleaning Supervisor (Rapid Response Team)
✨Tip Number 1
Familiarise yourself with the specific cleaning protocols and safety regulations relevant to the role. Understanding COSHH and manual handling procedures will not only help you in the interview but also demonstrate your commitment to maintaining a safe working environment.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Highlighting your ability to delegate tasks and organise work effectively will be crucial for this supervisory position.
✨Tip Number 3
Brush up on your customer service skills, as you'll be interacting with staff, students, and guests. Think of scenarios where you've provided excellent service or resolved conflicts, as these examples can set you apart during discussions.
✨Tip Number 4
Be prepared to discuss your experience with time management systems and software like Microsoft Word and Excel. Familiarity with these tools is essential, so consider how you've used them in past roles to enhance efficiency and communication.
We think you need these skills to ace Senior Cleaning Supervisor (Rapid Response Team)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cleaning services, team supervision, and any specific skills mentioned in the job description, such as knowledge of cleaning chemicals and health & safety regulations.
Craft a Strong Cover Letter: In your cover letter, emphasise your ability to organise and prioritise work, as well as your customer service skills. Mention any previous experience in a similar role and how you can contribute to the Rapid Response Team.
Highlight Relevant Qualifications: Clearly list your educational qualifications, including GCSEs or equivalent, and any relevant certifications. If you have a full driving licence, make sure to mention it as it's a requirement for the role.
Showcase Your Communication Skills: Since the role involves team communications and reporting issues, provide examples in your application of how you've effectively communicated with team members or managed staff attendance in previous roles.
How to prepare for a job interview at University of York
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning standards and protocols that the university expects. Be prepared to discuss your experience with cleaning chemicals, safe working methods, and how you ensure compliance with health and safety regulations.
✨Demonstrate Leadership Skills
As a Senior Cleaning Supervisor, you'll need to showcase your ability to lead a team effectively. Think of examples where you've successfully organised and delegated tasks, and be ready to explain how you handle team dynamics and resolve conflicts.
✨Highlight Your Flexibility
The role requires flexibility in working hours and responding to various requests. Be sure to mention any previous experiences where you've adapted to changing circumstances or worked outside of regular hours to meet demands.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you maintain clear communication with your team and management, as well as how you handle customer service interactions with staff and students.
