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- Tasks: Assist in delivering top-notch customer service and maintain library operations.
- Company: Join a supportive library team focused on collaboration and improvement.
- Benefits: Flexible part-time hours, great work environment, and valuable experience.
- Other info: Opportunities for growth and a chance to work in a vibrant setting.
- Why this job: Make a difference in your community while gaining essential customer service skills.
- Qualifications: Good education and front-of-house customer service experience required.
The predicted salary is between 12 - 15 £ per hour.
The Library is seeking to recruit 3 Customer Services Assistants to join our Customer Services team who are responsible for the daily operational delivery of the Library’s core frontline services.
The Library’s values of customer focus, collaboration and continuous improvement are central to our supportive and empowering working culture, and we take great pride in the high quality services we deliver to our user communities.
As a Customer Services Assistant you will ensure that the Library buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building and King’s Manor Library) are ready for use during their opening hours. You will assist with providing reception services and regular patrols of library buildings and you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.
Part‑time roles are available:
- 1 x evening role working 22.5 hours per week from 4 pm to midnight on Thursdays, Fridays and Saturdays.
- 1 x evening role working 15 hours per week from 4 pm to midnight on Fridays and Saturdays.
- 1 x weekday role working 25 hours per week, Monday to Friday (8 am to 1 pm), driving is essential for this role.
You will have a good general education, as well as experience of front‑of‑house customer service. You will be flexible, self‑motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving licence is essential for vacancies that work during the day and desirable for evening vacancies. The ability to lift and move books, furniture and equipment is essential for all roles.
Interview date to be confirmed.
For informal enquiries: please contact Nathan Williams, Services Manager, nathan.williams@york.ac.uk, 01904 323825.
Customer Services Assistant employer: University of York
Contact Detail:
University of York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Get to know the Library's values! When you walk in for your interview, show that you understand their focus on customer service and collaboration. We want to see how you can fit into their supportive culture.
✨Tip Number 2
Practice your front-of-house skills! Think about scenarios where you might need to assist customers or handle queries. We recommend role-playing with a friend to boost your confidence before the big day.
✨Tip Number 3
Be ready to demonstrate your flexibility! The Library needs reliable team players who can adapt to different shifts. We suggest preparing examples of how you've been flexible in past roles to share during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've interacted with customers and handled their needs, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to fit the Customer Services Assistant role. Mention our values of customer focus and collaboration to show you’re on the same page as us.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at University of York
✨Know the Library's Values
Before your interview, take some time to understand the Library’s values of customer focus, collaboration, and continuous improvement. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to high-quality customer service.
✨Showcase Your Customer Service Experience
Since this role is all about front-of-house customer service, prepare to discuss your previous experiences in similar roles. Highlight situations where you successfully resolved customer issues or improved service delivery, as this will show your potential employer that you can handle the demands of the job.
✨Be Ready for Practical Questions
Expect questions that assess your ability to perform the physical aspects of the job, like lifting books and moving furniture. You might be asked how you would manage these tasks during busy periods, so think about your approach to maintaining efficiency while ensuring a pleasant environment for library users.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, daily responsibilities, and opportunities for growth within the Library. This not only shows your interest in the role but also helps you determine if it’s the right fit for you.