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- Tasks: Assist with library operations, reception services, and stock management.
- Company: Join a supportive library team focused on customer service and continuous improvement.
- Benefits: Flexible part-time hours with evening and weekend shifts available.
- Why this job: Be part of a vibrant community, enhancing user experiences in a dynamic environment.
- Qualifications: Good education and front-of-house customer service experience required.
- Other info: Full clean driving license essential for weekend roles; lifting books and equipment is necessary.
The Library is seeking to recruit 2 Customer Services Assistants to join our Customer Services team who are responsible for the daily operational delivery of the Library’s core frontline services.
Department
The Library’s values of customer focus, collaboration and continuous improvement are central to our supportive and empowering working culture, and we take great pride in the high quality services we deliver to our user communities.
Role
As a Customer Services Assistant you will ensure that the Library buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building and King’s Manor Library) are ready for use during their opening hours. You will assist with providing reception services and regular patrols of library buildings and you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.
Two part-time roles are available:
1 x evening role working 30 hours per week from 4pm to midnight, Sunday to Wednesday
1 x weekend evening role working 15 hours per week from 4 pm to midnight on Fridays and Saturdays
Skills, Experience & Qualification needed
You will have a good general education, as well as experience of front-of-house customer service. You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving license isessentialfor weekend vacancies and desirable for evening vacancies and the ability to lift and move books, furniture and equipment is essential for all roles.
Interview date:To be confirmed
For informal enquiries:please contact Nathan Williams, Services Manager,nathan.williams@york.ac.uk, 01904 323825
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Customer Services Assistant employer: University of York
Contact Detail:
University of York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the Library's core values of customer focus, collaboration, and continuous improvement. During your interactions, whether in person or over the phone, demonstrate how you embody these values in your approach to customer service.
✨Tip Number 2
Make sure to visit the Library before your interview. This will give you a better understanding of the environment and services offered, allowing you to speak more confidently about how you can contribute to the team.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your front-of-house customer service skills. Think about situations where you went above and beyond for a customer or resolved a challenging issue effectively.
✨Tip Number 4
Since a full clean driving license is essential for weekend roles, ensure you highlight your driving experience if applicable. If you have any relevant certifications or training related to customer service, be sure to mention those as well.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Services Assistant. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous front-of-house customer service experience in your CV and cover letter. Provide specific examples of how you have successfully interacted with customers and contributed to a positive service environment.
Showcase Your Skills: Mention your flexibility, self-motivation, and reliability in your application. Use concrete examples to demonstrate your ability to work effectively in a team and communicate politely with both colleagues and customers.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at University of York
✨Showcase Your Customer Service Skills
Since the role focuses on front-of-house customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and polite under pressure.
✨Demonstrate Flexibility and Reliability
The Library values flexibility and reliability in its staff. Be ready to discuss your availability and willingness to adapt to different shifts, especially since the roles include evening and weekend hours.
✨Emphasise Teamwork and Collaboration
As part of a supportive team, it's important to show that you can work well with others. Share experiences where you've collaborated effectively with colleagues to achieve a common goal or improve service delivery.
✨Prepare for Practical Questions
Given the physical nature of the job, be prepared for questions about your ability to lift and move items. You might also want to think about how you would handle specific scenarios related to stock preparation and library operations.
