Cleaning Supervisor (Rapid Response Team)

The Directorate of Facilities Management & Campus Services is responsible for the delivery of key facilities management services, accommodation and campus-wide commercial activities. This role is based within the Facilities section and is part of the Rapid Response team (RRT) within Cleaning Services. Cleaning Services ensure the University's offices and residential buildings are suitably clean and well prepared. There are approximately 380 members of Cleaning Services, who are line managed by Cleaning Zone Managers.

As part of the RRT, you will respond flexibly to requests for room set ups, furniture moves and the collection and disposal of goods. You will coordinate reactive requests and enable the team to undertake deep cleaning as and when required. You will be required to supervise a team in the provision of a reactive service, campus wide service. In addition, you will monitor staff attendance and report verbally on any issues. In this role, you will provide support to the Managers by assisting with team communications, training and time and attendance monitoring. You will be required to use the University's online time and attendance system along with other systems and regular email use. You will provide support and guidance to the Supervisors and wider teams and when required cover for staff absences and work with colleagues to ensure a professional service is delivered.

We currently have a 15 hour vacancy available for which the usual hours of work are as follows: Saturday & Sunday: 6:00am - 14:00 (30 min break per day). Whilst regular hours of work are in place, there is a requirement for cover to be provided across any 5/7 working days including evenings, weekends and public holidays.

Qualifications

• A general education to include 5 GCSE passes at Grade C or above, or an equivalent educational qualification, or relevant experience.
• Full driving licence.
• Working knowledge of computer software such as Microsoft Word and Excel and Email.
• Knowledge of cleaning chemicals and safe methods of working.
• Understanding of Health & Safety issues in relation to manual handling and COSHH.
• Ability to effectively organise and prioritise own work and follow procedures.
• Ability to organise the work activity of a team and to allocate and delegate work appropriately.
• Numeracy & literacy skills with the ability to monitor expenditure against a financial account and/or budget.
• Customer service skills to enable dialogue and interaction with staff, students and conference guests.

The University strives to be diverse and inclusive - a place where we can ALL be ourselves. We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview.