Careers Support Officer

Department & Team

This role is an exciting opportunity to join the Early Talent & Skills team in Careers and Placements at the University of York. The Early Talent & Skills Team is a newly formed team which delivers targeted student development and employability initiatives across professional skills, enterprise education, underrepresented student groups as identified in the University’s Access and Participation Plan, international student groups, and students and graduates at risk of not progressing to a graduate level outcome post studies. The team delivers targeted support through a both scale across the whole student body and bespoke, targeted provision to smaller student groups.

This role plays a key part in supporting the diverse programmes and activity across the team, positively contributing to University strategic priorities and student positive graduate destinations.

Role

This post will provide valuable operational, administrative, project and event management support across the team, supporting all Early Talent and Skills programmes and providing excellent customer service to students and a variety of stakeholders. You will report to the Careers Project Coordinator, but will receive direction and delegated tasks through dotted line management from all team members, supporting the wider team’s offers.

Role Specific Responsibilities include:

• Undertaking a range of support duties, working flexibly and collaboratively with others in the team and across Careers and Placements, and developing your own expertise to ensure the effective and efficient delivery of the team’s different programmes and offers. This will include all aspects of programme and initiative delivery and is likely to include:
  • Supporting student communications and engagement, including use of social media
  • Organising meetings, events and student visits
  • Supporting with timetabling checks and corrections annually for programmes which run in curriculum, for example York Strengths
  • Developing and maintaining online resources, including web content
  • Processing student applications for programmes and supporting the assessment process for team programme and initiatives
  • Maintenance of systems and databases used by the team
• Deal with a wide range of enquiries from managers, staff, students and other stakeholders, providing excellent customer service to all stakeholders, answering queries and resolving problems.
• Work with colleagues in the Careers and Placements Central Student Support team to ensure consistent messaging in the promotion of events and opportunities to students.
• Support the management and administration of internal and external stakeholders and third party providers supporting with programme / initiative delivery
• Contribute to the ongoing improvement and development of processes, systems and stakeholder experience.
• Become a confident user of specialist IT systems and platforms used by the team, undertaking training as required to ensure that skills are kept up to date.

Skills, Experience & Qualification needed

• Relevant experience working in a busy office, with a thorough knowledge of administrative practices and processes.
• Experience of providing an excellent standard of customer service in a range of contexts (e.g. face to face, telephone, email) and responding to customer and other stakeholder needs in a positive and timely fashion.
• Experience of providing an excellent standard of customer service in a range of contexts (e.g. face to face, telephone, email) and responding to customer and other stakeholder needs in a positive and timely fashion.
• Excellent organisational and time management skills. Able to work independently, flexibly and accurately to tight deadlines, managing multiple priorities and ensuring quality standards are met.
• A commitment to delivering an excellent student/customer experience and a genuine enthusiasm for supporting the development and growth of York students. (An interest in student employability development and career support in HE would be desirable).
• Ability to work occasional evenings and weekends

Interview date: To be confirmed

For informal enquiries: please contact Nicola Clemmit, Head of Early Talent & Skills via nicola.clemmit@york.ac.uk